ROAM: EV Charging

For the most part, I did like my experience with the app. Quick to download, easy to connect and scan the charger. First issue was that I got a warning that my charger has stopped because of an error. So after checking my car, which was charging and then looking back in notifications it had cleared. Carried on charging at a reasonable rate and amount. Second issue, they took £20 to charge as an authorisation fee. No problem with that as it’s better than BPs. However according to their FAQs section once the charge is completed the difference would be reimbursed or paid via my payment method, nothing wrong with that. However, they tried to take the entire payment out of my account instead of the difference, so I would have been £52 out of pocket instead of £32. And then there is no way to initiate a payment through there app to pay the balance. Because of obvious differences in transaction times they can’t guarantee a reimbursement of the £20 for up to 7 days.

Yet another charging app, but this one doesn’t even seem to work - just a white screen on loading meaning a failed charge and wasted time.

Nice app that you can navigate through easily has a really cool Map feature. The setup process is simple and the charging activation is really straightforward

Used to work flawlessly- recent update, wasn’t showing the chargers in my location. Worked when tried via QR instead. App showed charging, BMW app shows charging, now app doesn’t show anything but BMW says the car is still charging! Poor and frustrating!

App keeps logging you out and then didn’t recognise email for password reset so had to register with another email. Then very slow charging with a £45 pre authorisation. But most frustrating it wouldn’t disconnect from the charging point. I called and they tried to help but to no avail and then said they’d raise an emergency ticket to get help. That was over an hour ago and no one has called back. Eventually I had to reconnect and restart another session and then stop that one. Very poor indeed.

Great app to use and so easy to plug in and scan the QR cold to start a charge really fast!

I used an EVC Charger at a hotel we were staying at, the app is very easy to navigate and user friendly !! 10/10 recommend.

A very easy to use app and the recently added map feature is a welcome addition. I had an issue at one of the charge points but the customer care team solved my issue very quickly. Refreshing to call a ‘local’ number and it was answered by a person from the company and not a call centre or bot.

This app is very easy to use (unlike some others) and I was able to charge right away. I will definitely be using EVC chargers going forward.

Really impressed. Chargers were easy to find, easy to use, worked perfectly. I was billed correctly and promptly. Thank you EVC