Rogers Smart Home Monitoring

The app constantly requires a user name and password even though I have it set to log in and disable my alarm using Face ID. It also kicks me out of the app while using it to perform a full log in again. If this doesn’t get resolved soon I will cancel my Rogers security system and switch to a new provider.

Considering it’s from Roger’s it’s so poorly made

Unable to login for a few days

It’s infuriating how you need to put in your username and password every time you switch to the app

Well, that explains why this app has been so neglected since Rogers no longer offered this full security service to new customers. They only offer self protect option. Anything happens, you need to call the police yourself. No more central monitoring 24/7. This is a poorly designed app. Very slow to responds. App constantly logs off and forcing us to login over and over. Has been an issue for many years with no resolution. Viewing camera images are mostly a miss. Always gives “communication errors.”

Doesn’t work or load cameras

Boots me out every second day

The system is good overall but the app sucks. Every time when the alarm goes off because I forgot to disarm from the wall unit, I need to login and the face recognition does not work. I’m forced to manually login adding stress when the alarm is blaring and giving me a countdown. So stressful! Rogers needs major improvement to make it quick responding and fix the face recognition please!

Horrible app. Constantly have to delete the app and download because it freezes and will not let me sign in. Would be horrible in an emergency situation for the app to not work.

I can’t wait until my contract with Rogers is up. The quality of cameras is mediocre, hardly picks up motion, front of house display looks like it’s from the 90s and the app takes forever some days when it’s supposed to be for security.