Rointe Connect

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Application fails to add heaters to the installation despite the fact that they are able to join the supplies wifi network. Spent 40 minutes on this iteration and multiple hours last year. The support is helpful but totally useless.

After the last update it says - not connected to any wi-fi network, when I’m trying to add a new product, while I’m actually connected to it. Tried with different wi-fi networks and different Apple devices, same issue with all of them.

This app is certainly not perfect but upon reading the reviews I was expecting a real struggle to get the radiator connected. This proved not to be the case. Not simple but not impossible either. Took about 10 mins and mostly because I had put my wifi password in wrong in the first try.

I’ve 5 heaters in a rented house. Each heater can only be programmed with two temperatures Eco or comfort during the day or three if you count ‘off’ as one. The app doesn’t allow for anything else. Unbelievable in this day and age that such an expensive brand can think it’s ok to have such useless functionality. Would actively discourage buying Rointe for rental properties.

The app really does let down these great radiators hugely. The lack of a boost feature means it’s too easy to switch to manual and then forget to turn back to auto - such a basic function as Hive etc have. Timing slots of 1 hour rather than specific timing another demerit. No holiday mode to switch on when away. And trying to use a manual controller(for those without a smart phone or the app) with the tiny radiator screen is well nigh impossible. Surely a update to address these fundamental capabilities is required, or is that somehow impossible with the inbuilt software - a worrying thought?

App is awful. Decided when it wants to work and when. Tells me my password isn’t correct when it is. When it does work, will only work in WiFi then throws the whole thing out and I’ve to reconfigure all the heaters again!!! Soooo frustrating

I left a 1 star review for this app, but I’ve now found workarounds for most of the bugs and updated to a 3 star review. The most important thing to note is that when you have completed the set up of your radiator it says “wait at least 30 seconds before pressing the button”. DO NOT PRESS THE BUTTON until you’ve waited at least 3 minutes. This is so annoying because if you press before 3 minutes the app gets stuck and you have to start all over again. Also if you choose a password with special characters it will tell you that your password is incorrect when you try and log in again. Just use a simple password. This applies to your WiFi network password, it will omit any special characters if you choose to save the password to add multiple radiators, which is a pain. Setting up the heating programme is clunky but you get used to it. It’s annoying that if you switch to manual it never switches back to auto again. With a bit of work this app could be very good.

Does not allow you to enter home address which is a required field to actually set the damn thing up - therefore as much use as a chocolate teapot.

As the title suggests, all I need it to do is turn the heaters on and off with my phone, and it does that, but what I’d really like to do is do that with Siri, NOT Google or Alexa. Just add Matter support, then I can create my automations in  Home and life will be simple once more…….