Roll by ADP – Easy Payroll App

Muy buena app

I’ve been with Roll for little under a year. It’s ok until some issue or glitch that either messes with your payroll account or ability to get into the system. The issue is it is difficult to get to a human customer service representative to troubleshoot shoot. The AI can only help with common issues. I am a small business owner but we don’t have time to deal with week long issues, being bounced around on the phone or not being able to run a payroll on time. I suggest pay for a regular service that has a customer service line accessible.

Excelente

The app isn't opening. Is the app non functional on weekends? I wouldn't know or be able to ask the "24/7" chat feature because the app won't open.

I’ve had this service for about 6 months and it has been absolutely terrible . I try and schedule a payment with them for Friday and they are always causing me to go negative in my account because they want to pull all your funds Thursday in the morning instead of Friday when it comes pay week Friday . Then , when I wait to do same day pay for my Contractors , I get a multitude of problems ! They say I have insufficient funds to cover that charge which I do and I go to the help department show them that I have sufficient funds to support my payroll and then they tell me I have to wait and it’s happened pretty much every week I’ve done pay . Then, when I do pay for same day deposits , it won’t go through until Monday ! Which is dumb because I submit my payroll hours before the cutoff time for the day and I pay an extra 3 dollars for them to do same day when clearly it’s not same day anymore now 🤣. I’ve had these problems for all 6 months I have been with them and at this point it is absolutely ridiculous and if you need any help from the banking team pushing through the money then it probably won’t be until Monday when they come back because they leave at 5 and are not available on weekends . I’m fed up with this service which I liked overall but they way they pay my people is ridiculous and my contractors have family’s that they need to support ! Again absolutely ridiculous.

Too difficult to operate from a pc . This IPhone reliance is GARBAGE . Make this trash service easy to operate from a PC tech clowns !!!

The entire app leaves you at the mercy of an AI chatbot that hides your payroll data behind a chat window. You must converse with a broken AI that provides you with optional answers. For instance, if you request to change a check date to sooner, if will offer you to change it for two months later with no option to cancel that conversation. Absolutely trash. I’ll be switching back to standard payroll, this is a terrible terrible design.

I downloaded Roll by ADP because I wanted to run payroll for my S Corp. Intuit’s prices have been steadily increasing and this seemed like a good option based on YouTube reviews. I filled everything out, including sensitive financial information and power of attorney forms, then every time I logged in after that it started me from scratch as if I had never registered. I had an email from my bank confirming that Roll was connected to my business account. I emailed customer service because my two help chats in the app were not helpful. Customer service said they had no record of my name or my company. The next day, all of my corporate information appeared properly in the app, but it repeatedly says that they are still finalizing my company setup and to try again in a few minutes. This has now been going on for a day and a half. Not sure when those few minutes will end… This concept has so much potential, but it simply doesn’t work in its current form. I’m going to give it one more day and then I’m going to cancel and go with a more expensive service.

Phone app only, no desktop version, buggy and cumbersome.

I've asked for a password reset 4 times over the past hour and have not received no code!