Roovy - Order Anywhere

Please don’t force me to download an app to dine. This is so frustrating. Pretty shameless ploy.

Like many other reviewers, I walked into a restaurant and was asked to download this app before being seated. You have to enter in your credit card info into yet another useless app. The whole interaction was more tedious than it needed to be. Within the app, there are only a handful of restaurants that utilize this app and it doesn’t make it worth having. I’m going to go ahead and delete it and hope that my credit card info isn’t stored for their convenience.

Restaurants are not bad, app isn’t bad, combine the two together you get a poor disconnected experience. Every time I eat at a Roovy required restaurant I watch people come in and walk out once told they have to use an app. This ownership is pissing away $$ in their held fast commitment to back of house operations run by an app.

Absolutely loved using Roovy! No need to wait forever for service, it was super user friendly and just makes sense! Great concept and I hope to see it around more restaurants throughout Houston

Yo it’s kinda bad my homie

I went to Tres Amigos yesterday and this app made my dining experience so bad I will never go to any restaurant that pushes or requires this app to order or pay. There were 10 people inside this restaurant and I heard at least 7 complaining about this app. There were also two men that looked to be in their 60s that tried to order got frustrated and left. If you market a restaurant/bar as ZZ Top themed it going to attract an order clientele who will want servers and attentive wait staff. This might be the first review I have ever written on for a restaurant or app. That’s how bad my experience was.

I rarely complain about service at restaurants since most of the time there is a valid explanation. My first (and hopefully only) experience at a restaurant that uses this app was absolutely the worst. There was 1 person for the whole place because who needs more than one when you have an app to place all the orders right? WRONG!! The poor girl was running around like a chicken with her head cut off. I asked for a lime for my drink... never got it... had to ask 4 times... obviously if that app let me order it, it might have eventually come... This is an awful concept and should be an option, not the only way to order food and drinks. I think I heard every person complain in the entire restaurant about it. I don’t go to a restaurant to order my food through my phone and if I am forced to, it better make the service better, not worse. What happens if heaven forbid you don’t ha e a smart phone?!? Restaurant owners beware of making this your only means of ordering. You will lose business. I was excited to try this new restaurant concept in my neighborhood but will it be returning unless they change how they do business and it better not include this app.

I really appreciated this way of ordering at the concert I attended in Houston at the white oak music hall. We didn’t have to get up for anything . They delivered everything very fast

Wow! This is a perfect example of technology getting in the way. It took the server longer to walk us through downloading the app than it would have been to take our order. The process completely got in the way of customer service. When we finally did order, the app came out at the same time as the entrees☹️ The food was just ok, and service non-existent. When I did check out, I never received any final bill. I was expecting to receive a receipt via text. Traveling for work, how am I supposed to expense this? I won’t be back here again.

Let’s be straight forward, like another user, walking into a restaurant for the first time and being told to download something is disconcerting. When I asked the waitress about it, she shrugged and said “I just work here” and could offer nothing. That restaurant had no other options: do this or leave. This is a huge bummer, as the app comes from a local Houston restaurateur and developer. Businesses, especially here, really need to sell this. Go local! Instead, it is a case of a poor roll out with with no support or education offered. “Trust me”...with my credit card? My data? Skeptical, not a good way to make customers comfortable. Skipping to the end, the tipping part is super egregious. Poor service earns a poor tip. App interface is easy to use, the pictures and navigation is intuitive. Adding and subtracting items didn’t have any hitches. Again, here is where the total lack of staff education is astoundingly destructive to the user “experience”; this is the main point of the app! Didn’t know I could put notes down. All in all, not a bad app, just badly needs vendor out reach and eduction to improve the overall customer experience. If this is going to be how dining interface is going to work, step up the experience and make it at least professional, if not exceptional.