Royal Resorts

I used the app to pay my bill in May 2024. I specifically chose to pay in Mexican pesos in the app and Royal Resorts still charged me in the USD amount using their terrible exchange rate instead of the market rate. I specifically tried using the app because it’s always a challenge trying to get the front desk to bill in Mexican pesos. The app cost me a difference of about $150, and I have reported the charge to my credit card company as fraudulent. If you care about paying in pesos to get the better exchange rate, do not use this app.

The app conveniently lacks a Comments opportunity to allow patrons to sound off about service deficiencies and culinary travesties.

Restaurant list is outdated. The Royal Sand’s “new” restaurants are not shown. Can only make a reservation at Hacienda Sisal at the Royal Sands. Does show upcoming stay and transfers. I expect this app will go away with the new owner (Holiday Inn).

Unusable and crashes when you open services. Very frustrating when the staff tells you to use the USELESS app….. Just give me a paper menu like every other normal Hotel.

My app when I first downloaded it worked great. 2nd trip down and the app does not have my up coming trip. I called to inquire and was told my new trip would show up 7 days prior to my vacation. I am 3 days out and still no current trip loaded so I am unable to make reservations, shop at the store or arrange transportation through the app. I reloaded the app and it still doesn’t work. So disappointed!

I downloaded the app and tried to use it, but doesn’t have any of the features shown. Wish it were improved to incorporate everything.

Doesn’t work at all. I deleted it and reinstalled and when I open it there’s nothing there. Every thing is blank except restaurants and activities. It won’t let me access my account information or pay my bill. Very frustrating I don’t have any alternative but to call them. So much for the ease of using the app!

I have IOS 13.1. I like the app because I can view my charges. But the print is extremely small and will not allow my IPAD to expand to enlarge the print.

The previous 1-star is NOT A royal resort- they do not own the grand princess riveria

Great for tracking expenses but in order to get points applied correctly you have to go to the front desk to check out. It would be nice if you could assign the points to the particular member and close out on the app without having to go to the front desk and stand in line.