RUCKUS Unleashed

My ruckus is stuck on register device. I went to the ruckus web page and registered it. I rebooted the device and it still is stuck on register. It was suggested I try the app on my phone. I tried to upgrade my home ruckus that isn’t stuck from the app before trying it at the office. The app says failed to fetch versions. I used to install ruckus for all my clients. I’m thinking it is time I give ubiquiti a try again.

The app was nice but unfortunately it stopped working and support said they do not have email or phone support and closed the ticket. The app does not find any of my access points anymore.

Trying to access the app is a nightmare. I tried calling support and support won’t help me because I’m a residential owner. They told me I have to go to the forum for Lennar home owners and submit a question on there. Well I followed the instructions of updating my AP via online browser and updated it. But I still can’t login on the app. It keeps saying login failed. I’m at the point of just tearing out my ruckus units and buying a different brand.

Not able to access the app now. Keeps saying unable to connect to the network and takes you to settings but does not help with troubleshooting. Please update

Works with any ruckus AP, as long as it’s unleashed. I use R750 and love the AP, it’s a 8 stream AP, 4x4:4 on 2.4 and 4x4:4 on 5G. Although I have had a few issues, like the access point will just loose its info about the 5G channel and how much data is moving. Also noticed a weird thing with clients and trying to mark one as a legacy device or favorite. But the app will mark a random client as blocked and it’s quite annoying. But that’s with the app, the first issue I believe is linked to the new firmware. ( 200.15 )

Unable to log in from the app! Keeps saying not connected to an unleashed network, ever though I am! I’m able to log in from the web browser with no issues! Fix the app!

I can’t even log into the app to manage my AP’s… Are you even working on a solution Ruckus???

App won’t recognize my unleashed network now. Whole system is unusable now, sending back this useless brick of “networking” gear ASAP. if the network design is anything like the app (stuck in 1999), this company isn’t going to be around much longer. My 6 year old special needs daughter could create a better functioning app than this!

iPhone app stopped working. The only way to log in is via computer.

It’s been months and the app is essentially broken. The latest update specifically states this is fixed but alas it is not.