Rue La La - Shop Top Fashion

Be careful buying anything on this website. This company doesn’t resolve problems with BBB. If you get a product that doesn’t seem to be real they will not give you your money back. Be careful.

They have many items with great prices. When they run sales even better. Very good customer service.

I don’t trust any other site for authentic luxury items

Espanol plis

Recently ordered two items to be delivered by 5/17. The items have not moved since 5/16 with no update as to when they will be delivered. The ETA still shows as 5/17 which, as of this writing, is four days ago. I contacted customer service and I have to wait until 5/27 to reach back out in case the shipper is able to deliver. I understand waiting a few days but more than a week is insane. In the meantime, they have charged my card almost $300 and I have to then contact them again, wait days for a response, to possibly get a refund. They’ve partnered with a terrible shipping co and now it seems a lot of customers are dealing with the lowest bidder repercussion. I’ve shopped many times in the past but this is my last time considering their lack of respect for the end user.

For the second time now while perusing items on the app, I set my phone down only to later unlock it and see that an order was being placed. Unlike Amazon or other more reputable apps, it does not ask you to confirm the order, nor is there an option to cancel the order (not even immediately after the order is placed). I was shopping for items for a bridal shower and I certainly did NOT want this order to be placed. Of course there is no customer service available at this hour, so I have to wait until their call center opens. Very, very shady business tactics.

I started purchasing from Rue La and Gilt and some others way before Covid. I had a business I had children and I really did not have the time to shop per se. in the beginning, Most of these online shopping services offered really nice merchandise at discounted prices and that was absolutely fine, and if you didn’t receive it in shipping, they automatically credited your account. There were no big arguments. The reps were cordial. All this has changed tremendously and now your selections are expensive and in my opinion nothing really special. It’s a big non too beneficial change.

Dice que por inscribirte y bajar la app te dan un extra 10% y no me lo dieron

Honestly I love buying stuff from Rue La La. BUT in one of the last updates, they took away the BUY NOW option. Most items, almost all, have to be added to the shopping bag. There is no option to make a list of favorites or things you are considering on buying and now that the option to BUY NOW is gone, it’s ridiculously tedious to remove most things from your cart every time you want to buy a few pieces.

Every day is a treasure hunt at Rue LaLa! Wonderful selections and great value. AND FUN TO EXPLORE ALL THE POSSIBILITIES.