Runner's World UK

Very frustrated at not being able to access training plans. Long standing subscriber to RW and used them before easily. Totally unclear what subscriber level I am and what that should allow me.

I find it really helpful for motivation to keep up my running. It is also packed with genuinely good advice from all different types of runners. The articles can be interesting and very informative with lots of advice on nutrition and other things you can do to improve your running and you to your first Park Run or that elusive PB

Bookmarks don’t sync and no progression tracker so pretty rubbish as I read across multiple devices. Not a very good alternative to the printed magazine which is a shame.

I’ve been trying to access the app for over a month now, it tells me the customer number is not recognised! It’s becoming infuriating.

Bit dismaying when reading multiple headline articles stating new study finds….. to then find the research is not generalisable due to sample, sample size and even mouse populations.appreciate many studies for example are from masters students and lack of large scale rigorous studies added to which non publication bias from commercial sponsors. But today on returning to Runners World after a break and having missed it! - am now questioning decision to subscribe. Could you present these small studies together as a clearly preliminary or interesting small study and where this adds/ conflicts to others rather than as a headline and to sell the mag- doesn’t then deliver

All but three of the specials that I bought for £9.99 have been removed from the app. Ever feel like you’ve been conned? I do.

App is unusable at the moment, it just crashes after a few minutes. Tried to re-install several times, but no luck And even if it worked, it is just a basic pdf reader, no chance to resize if using larger or smaller screens

Last month I had to wait a couple of weeks after the issue hit the streets before it appeared on the app. This month it appeared yesterday and I started reading it but when I went back it had disappeared. I still can’t get this months issue and I have tried deleting and reinstalling the app. Will be cancelling my subscription first chance I get.

Time and time again Hearst fail to upload the digital magazine to this app. The June 2020 issue was published on April 30, but as of today (May 18) the issue is still not on the app. Emails take ten days minimum to be responded to, if you’re lucky! During a phone call today they told me the fault was mine, that I should delete the app and reload it. I did that during the conversation and the were not happy when I told them it still wasn’t there when I opened the app again. Basically, terrible app and terrible customer service from a publisher of many magazines in the UK!

Have kept on having to email each month as despite the new issue being released according to their website it doesn’t appear on the app, (and try restore each time before I do). They clear either have a technical issue updating the app or someone who is supposed to make sure it happens and can’t be a**** to (although I would have thought it should be automatic. Very frustrating