Ryde - Always nearby

This is what happens when a company only cares about how much money they can extract from you. These scooters are advertised as 79nok for a 24 hour “day pass”. But it’s not. It’s a 75 mins pass with a 24 hour expiry. That’s a big difference, but in isolation I would let it slide. Sadly not the only disappointment for the day. After we bought the “day pass” and had it charged to the credit card. The app refused to let us actually use the scooter unless we were charged another 30nok in order to “verify” the credit card. The same card they had already just charged seconds ago… so slimy. We finally get going, and follow the tourist path around Oslo harbour. So far so good. At the end of the path, I get a notification that I’m outside the service area and I need to go back to continue travelling at the full speed. And the scooter slows to walking speed. I am clearly still just inside the boundary, so the gps is wrong, but we’re done the path and heading back now so all good. Except my scooter won’t go any faster. When we’re well inside the boundary and my partner’s scooter has sped up again, mine just keeps going at walking speed. Tried to end the booking, but the app won’t let me because we’re outside the parking zone. Tried changing every setting I can find and nothing makes a difference. It took us 15 mins to ride back to the nearest parking zone at walking pace, which should have only taken 3 mins if the scooter was working. And at this point we’ve used up all of our 75 mins on the “day pass”, so I get charged again for the extra time when I finally am able to end the trip. So now the worst bit. I tried contacting customer service multiple times to first report the issue when it happened, and then after we finished the trip to again report the fault and ask for the extra time we were charged to be refunded. The customer support system is awful. You only get 255 characters to describe the problem. And there is no dialogue. You make a report, you get an automatic reply saying they’ll try and respond in 24 hrs and then some point later they give you what appears to be a templated response and mark it as resolved and there is no option to reply or further the discussion. When they finally got back to me, they told me it’s my responsibility to end the booking immediately if the equipment is faulty and so it’s my fault and they won’t help me. Except that’s what I tried to do and the app wouldn’t let me, which I already explained in my report. Sigh. Dodgy mar

Å ta en Ryde i solen Er forfriskende deilig

Steals money from you, no help from customer support

Super🤩

Når bankkortet mitt hadde utløpt tillot de at jeg kjørte på det utløpte kortet, og trakk betalingen da jeg oppdaterte kortinfo- som var fantastisk siden jeg hadde skikkelig dårlig tid!

Værste av det værste, lar dei ikke låse! Rett og slett svindel!

Da jeg trykker på appen så ser jeg ryde logoen så plutselig blir jeg kastet ut av appen?

Appen før deg til og betale 50kr for og verifisere konto som de ikke viser tydelig nok til at er et kjøp og ikke en midlertidig holdning. De svarer heller ikke nor du kontakter med de og at de prøver og bruke 24t er ikke sant tar dager til uker. Selvom du har points fra acedemy må du VERIFISERE BANK ID og Betale 50kr for verifisering apper som voi krever ikke denne verifiserings summen og er biligere! Til RYDE: Stop og ta betalt for verifisering siden andre apper ikke gjør dette og kanskje skriv 48+ timer og ikke 24+ takk.

Veldig kult at rute r tbake. Veldig bra at det ikke koster noe for å låse dem opp heller, alle andre el-sparkesykkelen koster for å låse opp også er ryde billigst på pris i minuttene

Vis eg er under 15 og ikke for kjøre ride til eg er 15 så kan dere si det før eg betaler eg vil ha pengene mine tilbake og eg har betalt flere ganger så tar dere pengene minuttene mine går også får eg en melding opp hvit det står at eg må være 15 eg vil ha pengene mine tilbake