Sagicor Bank Limited

The app is good

This app is the bomb

The only option available is to become a client, but what happens when I’m already a client? There is no option to log into the app as an existing client! I see that persons have reported this issue over a year ago, but yet it hasn’t been fixed. Clearly the intent here is for persons to lose access to their money.

This app is bad. I mean disappointingly bad. You asked for TaxID but you don’t allow users to copy and paste in the field? Who tests these things?

1 year later and it still not possible to login to an existing account. The only option is ‘become a client’. When I first tried this app I refused to fund my account because of how unpolished, buggy and incomplete this app was, I simply could not trust it. Well the story is still no different today. If you have no branches, and this is the primary place your customers are interacting with their accounts it must be implemented significantly better than this. Hire a UX team and do it properly.

With my settings I should receive alerts for all transactions. Sometimes I do and other times I don’t.

There is no option to login to an existing account the only thing popping up is become a client.

I have my card set to send me alerts whenever I use it and I get no alerts at all saying such and such was done with my card. Swiping from the virtual card to the master card or vise versa should not be so hard it takes a full swipe from one end of the screen to the other. When I press the settings icon only thing that works is log off, cardless transactions and ABM & Client Lounge , not even the give me feedback works when I press on it, when I press profile info does not open. I would appreciate if y’all really fix the alerts, I would like to be notified when certain things go on with my card.

Why advertise “spend money abroad like a local” when you guys know we can’t even do international online purchases???, let alone using the Mastercard Debit outside of Barbados while traveling! That is beyond me.

So many features of this app doesn’t work, only thing that works how it’s suppose to is the chat bot. As a digital bank the app should be the smoothest part of the banking experience it should be an extension not just something that was put out because the launch of the bank was coming. An update is needed asap