Sainsbury's Groceries

wasted so much time choosing products and then the app just kept sending internal errors. And will have to do it all over again - not with Sainsbury’s this time though

I ordered delivery. In the program it shows, that it has delivered, but it didn’t

Tried to login for 3 days. The button stucks at logging in. Also sometimes the website doesn’t even load. Tried multiple VPNs and switched to LTE and all in vain. The website works well in Desktop so there must be something wrong with the website compatibility with Safari/WebKit.

Please could Sainsburys make a meal/recipe function so that customers can save the ingredients for meals in one place and do a quick add? It’s annoying that if I think “I’d like butternut squash curry this week” I have to remember every ingredient which is in it and add manually rather than adding a pre-saved recipe in your app? Following up 2024 - this is still irritating, any plans to make a good app?

I registered twice and all it says I have no access to my account, and need me to phone the number. The first time i called they can’t help me with that. Second time I can’t even call at all.

We have been having it delivered for a little while now and we have not had any problems so would recommend it to anyone who has trouble carrying shopping .

So I have to go through the rigmarole of signing in again and again. There are acres of white space in the layout of the app too.

⚠️⚠️WARNING DO NOT BUY ANY GIFT CARDS FROM SAINSBURYS THEY WILL STEAL YOUR MONEY‼️‼️⚠️ Giving gift cards has been a thing so very many of us have done for years now😊 So IMAGINE THE WONDERFUL SURPRISE of discovering your properly paid for gift card has not been activated properly by SAINSBURYS, you TAKE IT BACK to SAINSBURYS WHO REFUSE A REFUND OR AN EXCHANGE , EVEN THOUGH THE COMPANY (LETS SAY APPLE (iTunes gift card)) tells you it is void BECAUSE SAINSBURYS DID NOT ACTIVATE IT PROPERLY, SO YOU MUST RETURN IT AS THAT IS WHO SOLD IT TO YOU WRONGLY - Not activated properly- SO WHAT HAPPENS IN SAINSBURYS THEY REFUSE POINT BLANK TO REFUND OR EXCHANGE IT‼️‼️⚠️⚠️ SO THEY TAKE YOUR MONEY FOR GOODS THAT ARE NOT FIT FOR PURPOSE-❗️SAINSBURYS KEEPS YOUR MONEY, ❗️TANTAMOUNT TO OUTRIGHT THEFT⚠️❗️ ⚠️NO SIGNS TO TELL YOU THIS IN THE STORE⚠️ ⚠️NO ADVICE/NOTICE GIVEN TO YOU IN THE STORE⚠️ You might as well pay your £25 for a scrap of paper, just as pointless and IMAGINE THE RECIPIENT OPENING THEIR GREETINGS CARD TO DISCOVER YOU HAVE GIFTED THEM A USELESS UNUSABLE PIECE OF PAPER ‼️

As a busy single mum, this app is perfect for me. £1 delivery options, favourites section so easy to do a quick weekly order of what I need. Delivery drivers are always so friendly and helpful. Low to high option also helps keep the price of the food shop down. Won’t use any other app.

If you got hacked you should say so but since your mysterious online delivery issues your app has not been right - I have been a customer for years and suddenly all my app details have been erased- I have no past orders j no o save address - I can’t reset (six codes later!!) or log in any more deleted and reinstalled the app all over a 6 hr period - so thank for making me miss the 11pm cutoff so I couldn’t place my order at all this week. I spend a lot of money on a weekly basis so I don’t think a working app is too much to ask for - so until you fix it I have deleted the app and I will shop elsewhere until this is fixed - I’m fed up with Sainsbury’s and IT App developers