SC Mobile Singapore

Can you develop a Chinese version, after all, many Singaporean clients are Chinese nowadays

Very bad. No notice to upgrade app only on IOS 13 as my phone iPhone 6. This means I can’t login my account anymore!

Crashes on open

This is totally ridiculous! I downloaded the App, read the instructions and followed the steps hoping to access my account only to find from the customer service of the bank that such an App cannot be used at the moment! If the App can't be used, why put it on the Store for people to download? What a waste of my time! Disgruntled Mr Ma

Despite keying the correct PW, the mobile app rejected numerous time. There is no way I have keyed the wrong PW as I have only accessed it recently. Deleted and reinstalled the app, still the same. Doesn’t help on top of this, the SCB 24hr hotline isn’t user friendly as well to request for assistance.

Among all banking app. posb digibank, OCBC digital, UOB Tmrw and SC mobile… SC mobile is by far the worst! Even if you keyed in the correct username and password, they will still lock u out. Ridiculous. No way one day i keyed in correctly and then the next day with the same info are all wrong

Call on 9/6/24 11.55am to 12.10pm. A gentleman name Daren (if I heard his name correctly) is very patient to answer all my question Ned help me with a fraud transaction that was not done by me last month and was still indicated into bill although I called last month and was given a new card. He help me settle all these problem with so much patience and assurance. Thank you for making such unpleasant experience into a assuring one

OK for basic needs. Laggy and buggy for almost everything else. Constant errors while trying to update communication preferences, app clicks taking you to website which says you should click in app to enable offers leading to circular logic. Emails offers not reflecting in app (only way to accept offers is in app). Etc etc. Perhaps well planned but very poorly executed.

Got scammed: transaction wasn’t authorized. Took me a long time to reinstall my internet banking. I had to insist. And insist. And call again. Hotline not convenient and you can barely hear the employees from the call center. Lovely helpful people at the various branches, but they hardly make up for the terrible service provided.

With the new update, view balance for both deposit and credit card is not as easy compared to the past.