Scoop - Carpooling & Commuting

Today was my first time using Scoop. I had 8:30am meeting so I scheduled pickup as late as 730am. Then my driver casually texts me at 715am, asking if we can go at 8am. I replied him back I cant, and called him but he doesnt answer. I had to cancel the ride and get on bus last minute. If I had known he couldnt make it, I should have left by 7am to make 830am meeting. There is no system that makes drivers more reliable yet. If the rider doesnt show up, driver can just leave. But if the driver doesnt show up, riders are dependent on them and changing last minute in the morning and ghosting is not acceptable. Especially when the app is targeted to workers that have meetings they need to make. They should have a review system and driver/rider should be able to choose based on that too.

I recently started Scoop and it had generally been okay, except today when I had a cancellation. The carpooler mistakenly reported me as cancelled instead of the other way around. There is no way for me to contest this in the app, and upon reaching out to support to get it corrected, the ticket was IMMEDIATELY "resolved" with no response at all. I also reached out through text and same thing. If you have any issues do NOT think that they will be useful as this experience has been incredibly poor.

App works well. But once I tired cancelling my ride. It said I have 1 complimentary cancellation a month. And said it won’t charge. And then I see a $5 charge on the app. I tried contacting customer service multiple times but I have not heard back from them at all.

I recommend this app to some of my colleagues, and now it’s matching them with the rides and I am not getting any rides!!

Got an email to update the app. Post update, the app keeps prompting to update even though AppStore has no new updates.

Scoop for commute option disabled after an update. There is no point of keeping this app as my company not participating in scoop so commute scoop option no longer available

No match on a raining night, scoop is having trouble communicating with lyft and cannot claim credit. Paid out of pocket.

Scoop had been great earlier but lately has been horrible, the app doesn’t function well or the matching algorithm is horrible.

If you cannot view schedule or ride details, switching to “Account” page and then back should make it work. Would be nice if this gets fixed though it seems to be a legacy product.

6 taps to book a ride, really? Accept all within the schedule button. No need separate screens. Cant view current ride. Need to go to separate context and come back.