ScoutIQ

I downloaded the app, but it takes my to the login page and I’m not able to create an account. What is up with that. Also, seeing comments about being charged. I thought this app is to just tell you what the retail value is.

Can’t even log in

I subscribed to Scout IQ on the advice of a number of You Tubers when I was setting up to become an online book reseller. I quickly learned that it is not only valuable for books but for anything that has a barcode. In the beginning I wasn’t signed up for Amazon so Scout IQ helped me customize the app for eBay and other bookselling platforms. When I was approved for Amazon FBA, they helped me add that to my scans as well. Their customer service is unbelievably good. They respond almost immediately. Scout IQ is super simple to use and gives you invaluable information. My subscription pays for itself within a couple of scans. I can’t see how any reseller that works with barcoded items could do without it. Plus, they give you 2 weeks free to try it out. What’s not to love?

The 5.9.8 update seems to have broken bookfinder integration. Please look into it? Thanks!

This used to be an app I always trusted to work. Last week I had trouble with being logged out, it not indicating the problem was I was logged out, and having to change the password to something longer. The cost me 15 minutes at the opening of a book sale with two other scanners there. The down time cost me an opportunity to make money that week. Yesterday they were having problems with extremely slow scanning. Three Colts moderates a large Amazon resellers group on Facebook. (It’s not clear the affiliation.) People were talking about the recent problems. I was happy for the information because I needed to know that it was an wild spread app issue and not a cell service problem. A three colts representative was heavily moderating/deleting the discussion because the issue was “resolved.” We’re just supposed to email support every time we have a problem and not talk about it I guess. I need something reliable and will be switching.

The app has become horrendous ever since it was acquired. You get logged out at least once a day, stuff won’t load, etc. You know, scanning books takes some speed, so it’s not too fun when you’re out on a sourcing trip and you continuously get logged out, have to change passwords, etc.

The stars to tap won’t light up for me but I wanted to leave 5 stars in the subject line because today I had a need early Saturday morning with my account. I did not expect anyone to get back to me until Monday, honestly, because it’s a weekend but no! Thankfully, Monica from 3Colts/Scout IQ was ON IT! She replied almost instantly and stayed with me until the problem was resolved. That’s 5 star customer service!!! Maybe 6! 😂 Thank you Scout IQ!

App is easy to use. Support is quick and helpful. I’ve had a great experience with this app.

This app was extremely unreliable when you try to scan books. Not only that I unsubscribed and deleted the app and now it is still charging me 7 months later. I do not see a number to call about it so I’m writing it here.

My ScoutIQ was temporarily out of operation for one day. I panicked because during that time, I don’t know how long it’s going to be. I was effectively and immediately out of business, of course I freaked out. Monica, with her cool head handled my problem and my panic calmly and quickly. I heard that the glitch my account experienced was wide spread and many had the same issue at the same time. Kudos to Monica for putting out so many fires at once. We really appreciate you!