The Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version.
The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information
Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility
Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility
Text Connect allows real-time two-way short message communication between you and an incarcerated individual using the Securus app.
• You purchase a package of ‘Connects’ at an incarcerated’s facility and begin sending text messages through the Securus app
• The incarcerated can reply using your Connects and you will receive an app notification of incoming texts
• Connects are purchased on a per-facility basis and can be used to text only incarcerated individuals located at that facility
• Digital greeting cards, called ‘eCards’, can be sent to an incarcerated individual with a text message
• Low balance alerts via email can be setup by you to always have funds to continue text messaging
One of my friends whom I am writing got a new tablet and therefore also the securus app. I tried to download the app on my phone but unfortunately, I can't create an account. Since I don't have an American number or an American adress address. When I tried to enter my email address and my password on the regular website, it's shown that I should call the number 9727341111 and then provide code 101. I tried but I can't get anyone on the phone because I can't provide an area code and a 10-digit phone number. I'm from Germany. I also sent an email about the problem but nobody answers. I get notification in my email account that he sent me messages but as I said I can't create an account so I'm no longer able to see his emails which means I have lost contact with him since weeks. I'm dissappointed and it's very sad. I also can't use up the 55 stamps that I still have on my jpay account.
The worse
Don’t even bother downloading this. Securus claims that if you change your phone number you will have to prove its yours, well you can’t do that if they don’t give you an opportunity. No one is available under the hotline number and no one answers the emails, they just block your account and that’s it. Thank god my loved one will be released in a few weeks, so I’ll never have to use this awful service ever again.
Great Idea!
This is a great idea so you can video visit your loved ones. It needs a bit improvement overall because sometimes video doesn't work like it should, but try to improve and make it work!
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