SelfDrive Mobility

Забронировал машину в Дубае, деньги списали с карты и депозит в том числе. 5500 дирхам примерно. После окончания бронирования начали списывать за каждый день. Иду завтра в полицию расскажу чуть позже чем это закончилось. Отменить не возможно, дозвониться тоже. Очень надеюсь на полицию в Дубае. I booked a car in Dubai, the money was debited from the card and the deposit included. 5500 dirhams approximately. After the end of the booking, they began to charge for each day. I'm going to the police tomorrow and I'll tell you a little later how it ended. It is not possible to cancel, to get through too. I really hope for the police in Dubai.

Никогда не обращайтесь в эту компанию!!!Сначала одобрили букинг, сняли деньги, а уже потом стали запрашивать несуществующие документы такие как туристическая виза для Российского гражданина!!! У нас с Эмиратами давно безвизовый режим. В результате бронирование отменили и деньги вернули спустя две недели, вместо заявленных 3-5 рабочих дней и удержали 10% от брони. Потраченное время, нервы и деньги впустую.

They took money from my card and deposit. A week later I got an email with a request to send them an additional photo of my bank card - I sent them the photo. My card with no name, they did not like my card. What to do - is not clear, the phone is impossible to reach. I've never seen worse service. They don't give me money back, don't give me a car.

Остерегайтесь этот сервис! Я арендовала машину на месяц. Увела свою карту. Через месяц, когда подошло время сдачи, стала им звонить и писать, но никто не отвечал. Спустя ровно 30 дней с меня списали деньги еще за месяц! После чего они объявились! И сказали, что деньги вернуть не могут, но машину готовы забрать. Остерегайтесь их!

Невозможно вернуть деньги за отмененную бронь, отсутствие хоть какой-то техподдержки, ужасный сервис

Never ever book with Self drive. The customer service is below the ground. They are happy to charge money for nothing, but when it comes to a real situations “sorry, we cannot make it, go to the ***”. They cancelled our reservation because we did not have an international driving license, after they didn’t want to receive money for weeks, and the cherry on a cake was “we charged 10% because it’s your problem. You must have known everything”. What?? They treat all their customers like that. As long as you give your credit card everyone is happy, but when it comes to the real things, they disappear and become extremely rude with you…

Never book with them, “0” service - they cannot with any single request, you just cannot have single normal conversation - they will listen to you, then disappear and you start from scratch again

It is said in the agreement that company charges money foe deposit and it ll take 30 days for refund I drop off car in the end of may, more than 40 days left and no refund. Wrote to service 10 days in a row - no movements, just regular phrases like “we do apologize “ The company doesn’t fulfill their own T&C when it goes on charging money from clients and making a refunds

I had a disappointing experience with this rental service, I would give them 0 star. They requested that I return the car 2 days earlier due to the office closing for holidays, which was quite inconvenient. They also informed me that I would need to wait 30 days for my deposit to be returned. To make matters worse, I was subsequently charged 165 OMR without any reason or explanation. There was no communication from them—no email, no phone call, not even a WhatsApp message. Overall, very dissatisfied with the service and lack of transparency.

They only communicate with you when they want your money. If you cancel you’ll never hear from the again.