Sequoia Mobile

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In addition to leaking all of my personal sensitive data in a breach, this app just generally is terrible. Want to search for a dentist? Here, inset within our app log in, is another log in for the normal Cigna site… so what do you do, exactly? Still unsure of Sequoia’s value after a few years with it.

Was composing a message, switched to another app for a couple minutes, came back message was dropped. … annoying and bad ux. I’ll give them a bit of a pass on benefits just being intentionally complex and bureaucratic to discourage and micromanage their usage, plus the whole insurance industry stacking middlemen on middlemen on terms and technicalities in pursuit of profits, but the app doesn’t do much to make any of that better. E.g. you’re a dynamic app: why not surface FSA/HSA under both medical and tax savings tabs? Why not maintain the history of my past FSA accounts contributions and claims instead of yeeting them in the digital trash on March 31st. I guess virtual health cards and easy to find account numbers are useful - two stars for that, but up your ux game and save messages as drafts don’t drop them.

The information architecture of this app is terrible. It is hard to find what you are looking for. Each page is slow to load. You need to login each time you open the app. They have some confusing features like Rightway that complicates the user experience further. It takes 3-5 clicks to find/do anything useful.

Apple doesn’t recognize that the password field is a password. I have to manually enter it each time. It’s rather frustrating and makes me concerned that it’s a possible security issue. If Apple doesn’t recognize it as a password it’s probably not taking necessary steps to make sure it secure.

Why can’t I just use the website to get my ID cards? There’s no reason besides slimy marketing and data gathering. I hate companies that force you to have their bloat and data skimmers on your phone for basic operations. I will never raise the stars of this review until I am no longer forced to use the app to access my benefits info.

Otherwise, all is well with Sequoia so far!

Unable to add all ID cards for Medical dental and vision at the same time to Wallet. It only lets one of the 3 to be added at a time

I was able to access my ID card, my doctors, and my account balances when and where I needed it. It really came through for me when I got sick. Thank you Sequoia!

This app is a game changer! The capabilities are incredible and the experience is user friendly and smooth!