Servbank Mortgage

TERRIBLE COMPANY. If your mortgage is through ServBank, I recommend you refinance your mortgage and choose a different bank. They are terrible. They will add fees to your monthly payments without informing you. They will change the confirmation amount from what you think you're paying to something completely different. Buyer beware, terrible, terrible, terrible. For example, I paid my mortgage. took a screenshot of the confirmation total two days later they tried to take my mortgage plus $100 more out without confirming with me. I don’t know how they get away with stuff like this. If you read the other reviews, this is not an isolated incident. I started with the money source and they were acquired by Servbank. Sunset acquisition about two years ago. I’ve had nothing but problems. DO NOT GO THROUGH SERVBANK!!

Please.. please take the time and spend some money to improve this app. It is so buggy - force closing and requiring a login in the middle of a payment, not letting me leave a field once I go to enter info, eg, I want to pay $250 extra on the principle balance.. but then I can leave that field of entering the amount I want to pay so I am forced to login yet again. I receive my login verification by email - this takes anywhere from 30 seconds (at best, infrequently) to 5 minutes to never receiving the verification code to login. I cannot believe how difficult this app makes it to send a company thousands of dollars. Laughable

App won’t let you select payment plus 10% option unless you already pay the full amount. (Why have it as an option then?) any additional payments I try to make, a number pad will come up that will not close and I am unable to make the payment or the app freezes.

Basic app pay mortgage but Iimpossible to make pay any other additional amount other than the original. The developers need to make this better.

worse aplication , all the time having problems to log in and made the payment

Tried to make a payment and I couldn’t get out of the amount box. So, I rest the app and now the keyboard won’t get out of the way for me to log in.

So many things wrong. Difficult to login. You have to press on the screen a lot… only to find out there is a “terms and conditions” agreement prior to going to next screen but the keyboard is blocking it from showing. Fast forward to logging in, I can’t even confirm my bank information for automatic payments because again… the keyboard is in the way and won’t go away to confirm details. Just horrible.

Let’s update the app for some reasons listed but obviously logging into it wasn’t one of them. How about sending emails about the problem?

Actually, the login issue is worse. It went from taking a long time to log in to just not allowing me to log in. So convenient.

TMS was sooo much better. Servbank refuses to fix bugs in their app. They also never return calls at schedule times they set. The app refuses to allow any payment OVER your normal payment. They also delete reviews.