Shapa

Every time I open the app and step on the scale, it's asking permission for heart data. It's a freaking scale.

So many bugs that just never get addressed … Extremely often, it will hang for several minutes when “uploading” results to the server or “calculating” variances (in quotes because neither of these operations should take more than a few seconds, definitely not 5+ minutes). And if it then cancels, it says to check the “battery life” - while telling you that you likely have over 60% battery life. Seems the issue is really more likely that there’s not a good connection with your feet and the scale and slightly moistening the metal strips will solve the issue - but it keeps bleating about battery life when the app itself should be able up see that’s false. Then, if you miss a day and it offers you a chance to make it up, tapping on the alert sends you to a completely different part of the app and you lose that chance. It’s 2024, folks; alert handling should be a basic feature. And now, I was sick - so yesterday, I told it, “I’m sick.” Easy enough, and is supposed to pause things. So today, I get one of those useless “Protect your streak!” alerts - which shouldn’t even appear because, you know, I’m sick - and I already told the app I’m sick. And again, I tap that alert and … it takes me to the last page I visited in the app (the “I’m sick” page). I turn off “sick,” so the app … asks if I’m traveling. So now I have to lie and pretend I was traveling, AFTER I already told it I was sick, maybe because it hasn’t been 24 hours? (Food poisoning.) Yes, yesterday, I told it I was sick later in the afternoon because that’s when I was starting to do things, and this time, I logged in around noon because I’m feeling better - which SHOULD NOT MATTER AT ALL. News flash: days start at midnight local time & end at 11:59:59pm local time. So after correctly and legitimately letting the app know I was sick, and then legitimately coming back, and legitimately coming back through the “Protect your streak” alert, it (a) sent me to the wrong page, (b) ignored my declaration that I was sick (does that even do anything, or did you put it there as a special form of torture for your users?), and (c) made me lie to it to do what I tried to do legitimately. All these are issues that should have long been dealt with, but many have persisted for *years*. So while it’s a nice overall setup, it’s no better than some others, and demonstrably worse than ones that actively address bugs.

Every time I open the app it asks to authorize Apple Health access.

I renewed my subscription but all my family members still don’t have access. This has been since May. It is difficult to correct this

I started out loving you and motivated My love and motivation is sadly and rapidly waning

This app feels like a beta yet I’ve had it for over two years. So janky and unpolished

It’s helped me in amazing ways! I am excited to step on my Scale...it communicates in ways that help me feel more confident. I feel like I’m apart of a team instead of doing it all alone. So much easier this way Thanks Shapa, Letha L.

I really loved the idea of a numberless scale. Unfortunately mine is glitchy and customer service is terrible. I don’t think they even read the issue before responding. Super disappointing. I’d recommend finding an alternative!

The best app in the market for weight management

My only regret is that I let my subscription go..and some weight has crept back on. It’s very hard to loose weight and maybe harder to maintain weight loss with out feed back for me. Since I have anxiety about my weight/size since teenage years (even when I was at great weights!) it’s so helpful to get some info to help make daily adjustments when needed. It worked great for me once-hoping it will get me back on track again soon!