Silver Service: Chauffeur Taxi

We took a Silver Service cab today for the first time, it was very disappointing. Vehicle was an aging Ford SUV, and it was uncomfortable and dirty. So disappointed as we expected much better for double the cost of the alternative. Rated one because that was the lowest option.

I could write an essay about Silver Service cabs but to get to the point, it really is the only way to get around when you’re not driving. Great cars, all with their own individual flavor, the most professional and experienced of Drivers and while marginally more expensive then “hop in my Camry while I talk on the phone and keep the air con to myself Uber”, there really is no other way to get from one point in your life to the next. You ride in style, safety and comfort and will have a journey that’ll make you forget you even have a phone and have your eyes transfixed on all these places you didn’t even know were there on the routes only Silver Service Drivers know exist. Come back now; they’ll be there for you, time and time again.

The app doesn’t allow you to book and pay the driver. An absolute waste of time. So frustrating I switched to Uber. Whoever is making these decisions is clearly out of touch!

All of your drivers are exceptional Courteous and helpful to an older person Very much appreciated. Thank you.

Sometimes the cab turns up and the driver say they haven’t got the payment. So the driver wants you to pay at the end of the trip. What’s going on app devs?! Do better!! Would’ve rated the app one star except the drivers in this service are actually good.

Very please

Wanting pre payment at the time of booking chatging 140$ won’t let me pay in the cab no wonder cabbies are running with out their meters going to get to the airport. While Uber is charging half that. $71 for the same trip. Go Uber

On several occasions the app does not process payment promptly or not at all once we arrive at Sydney airport. This means passengers have to pay the driver and then chase Silver Service for any refund that may be due. This creates delays as well as frustration for everyone! And you’re at risk of getting moved along by the transport officials at the drop off zone. And of course no one answers a call - the automated number just assumes we’re all calling to book a taxi. I’ll be looking for a new taxi /chauffer service that’s both clean AND easy to use.

I have a need to use a taxi occasionally to transport me to and from a medical facility. I need assistance to get in and out of the car due to some injuries. On 19th February Zubair (taxi T5417) picked me up and showed great care in getting me home safely. He willingly set up my walker and saw me safely to my door. Based on this experience I have no hesitation in recommending Silver Service.

Just be aware that you don’t always get a silver service cab even when booked day in advance. Still use old falcon 13cabs.