SimplyE

I updated the app and now I can’t log on using my library cats and its PIN number.😡

Good, but often crashes between chapters and sub-chapters.

Wonderful story part of a series have enjoyed each one your service is Great

I was listening to an audio book that had 14 days left on my rental. I opened my app and the book had been returned as well as my next book in the queue.

This app was great — but is now approaching useless. The app won’t register returned books as returned, meaning I hit the limit of books I’m allowed to have checked out through the app. When I look at my account in NYPL, it shows the books are returned. When I check the cloud library service, they’re also returned there. But the app continues to treat them as checked out. I can’t find a solution and nothing I’ve tried (including removing and redownloading the app) works. I can’t find any way to log into SimplyE from a computer, either — thinking that a browser interface might allow me to delete the books. It doesn’t seem to be possible to access through a browser. Reading reviews, it seems like this has been a known flaw for a while now. It seems that at some point soon, the books it’s failed to register as returned will reach the limit of 9 and I won’t be able to get new books at all, which is too bad because this app was helping me enjoy the New York Public Library and all it has to offer n a way I never had before.

I receive notifications and emails informing me that a title is ready for me to read. I attempt to download and, surprise!, the title reverts back to hold. Used to be an occasional issue now is quite frequent. I honestly should just delete app and stick to google play read.

I love having access to so many books but: all but 1 books in my list are frozen: I cannot download, cannot delete from list to open space for a different book. There is no way to communicate an issue so it can be resolved. Took this review opportunity to report the issue. I am thankful to have ability to download one book.

I’ve used this app for a few months and had zero issues until now and I’ve really loved it. However, now it will randomly return my books that I’m in the middle of reading and have a long wait time to get again when I have plenty of time left before the book gets returned. And when a book I reserved is finally ready for me to get, it either just puts me back in the queue to reserve it or it keeps giving me a “third-party service failed” error. I tried troubleshooting and there is no mention of this error on the troubleshooting page. So now I can’t even read any book I’ve reserved and been waiting weeks/months for, but I also can’t read the ones that it randomly returned. Oh and there’s a book it won’t even allow me to download, even though I’ve had it downloaded before. It’s very disappointing because I really did love this app and I can’t use it anymore.

Downloads can be buggy… After downloading an audio book, it’s like super out of sync dual stereo readers. And other times, once a glitched download if attempted on a book, it’s forever cursed unless you delete Simply E and redownload the app

This is an incredible idea but for some reason had a lot of trouble loging in i think the WiFi but also had to make new library login even though i have a card it said invalid. Works great once logged in