Simpson & Partners EV Charger

This is about the app, the hardware is fine. Using this app is frustrating as it has no feedback to the user when it does not do as requested. For example when trying to save a schedule it is hit and miss. The last time I did this it kept refusing to set it till the tenth or so attempt, I changed nothing during these attempts. I have not set a schedule on the car so there is no conflict there. It is a revealing fact that when I suggested to their technical support that it would be useful to have a manual they could not even understand what I meant. At this price point they can and should do much better. Shame because it lets their brand down and as things stand I couldn’t recommend it to others.

I have the same issue as another reviewer no connection yet there is power to the charger and Internet in the house. The app won’t even let you reconnect to WiFi. Now I cannot charge the car. Very disappointed.

Not working with IOS 18.1.1 - please get it sorted

The charger works well and is beautiful, the app is really bad. The functionality is so simple (which is fine!), you’d think it would be possible to build a rock solid and beautiful app. At the moment the app crashes when opened so I can’t even use it… updates are few and far between. I realllly want to support this company and will happily update my review once the app works well (or works at all!). Come on, you can do it!!

The app is basic but I liked that I could see the current household consumption under summary even when not charging. Now it only appears when charging. Not sure if this happened during an app update. Charger itself is fine for what it does but the app is poor

The charge point looks great and seems to work fine. However, I have real issues with the charger app continually freezing and dropping off WiFi. This requires me to keep restarting or reloading the app. This is happening every 2 weeks and is becoming a real pain. I have looked on the website and there is little explanation but clearly this is a more widespread issue given some of the comments. Come on Simpson - a great, high end, British product let down by something so seemingly minor. Please fix it!

The apps been rubbish from the start and they don’t spend enough time and energy on it, support dismissive and stop responding. Latest update turns on solar by default and will not charge the car if this is on and you don’t have solar, should have left it working not breaking things again.

The app is so simple and easy to use but you only know if the unit has actually failed by the car telling you there is a fault. It will be handy to know what causes the failure and a red dot on the app icon.

I have reviewed App and charger favourably previously. There seems to be an intermittent problem with the Simpson & Partners servers. This interrupts/prevents the App WIFI access to charger (bluetooth still works) and has caused data issues with charge history in App.

I installed this charger in **October 2023**. I chose it for its features and appearance. Although the price was higher than other reputable chargers, it seemed fair to me. Now, to the point: the **CT clamp** is not functioning properly. It doesn't read accurate measurements, which means I can't monitor household consumption or use solar panels to charge my car correctly. I reported the issue in **November 2023**. They replaced the base (not the clamp), but it still didn't work. The last message I received from support was on **February 9**, asking me to wait another week. **Two months** later, I'm still waiting for that email or a solution. I **cannot recommend** this charger while something as **essential** as the CT clamp is not functioning properly, and support not only fails to solve the issue but also **stops responding** altogether.