Single Digits ONE Home App

I’ve moved in to an apartment building that god knows why only has this service. The WiFi is slow and it keeps disconnecting every once in a while. I wanted to see if I could restart the router or something and downloaded this app and guess what? It’s stuck on the login screen. I type my email and a green tick appears as though it logged me in but then nothing happens. It stays there on the same login screen for hours. Tried reinstalling multiple times only to end up seeing the same terrible functionality. How HARD is it to make a good app? If I ever move out of this place, it’ll only be because of Single digits.

This app is terrible, doesn’t display devices which are connected to your WiFi, can’t connect my thermostat to my app which I was able to do before…..

App does not let me login after email is entered

This company has been known to have the worst customer satisfaction because most of their products will last one month then appear to have severe issues with the intended services. This will lead to external fees and repairs, if not your service will never be fixed or downgraded. I’m not completely sure how a company can still operate morally and ethically knowing they are taking advantage of their own customers. If u try to contact customer service they will always mention sending a technician to fix it, but nothing will happen and no one is usually sent. I’ve heard other customers wait months for a simple fix. This review is to deter any sane individual to be business with them, and for the company itself to at least hold itself accountable for their business practices.

There is no reason to have this app installed other than to get the password for your home internet. I have had to call the company for internet problems over 100 times in the past few months and they just pass the buck to the next person or team. They also removed their google reviews because of the sheer number of 1-star reviews they got. Do NOT trust this company.

Terrible app terrible wifi

App still doesn’t offer the feature to add devices ourselves. This is quite annoying, as you have to call to have a device registered and even then it will sometimes work temporarily and then stop working after a few days, resulting in more calls. It is lost on me as to why ethernet ports don’t just work immediately and instead you must register devices with them, given you will be the only person with access to them in your apartment/room. Same goes for the WiFi, as it is password protected which should mean the registering is unnecessary.

This app is the most useless, unhelpful app I have ever come across. The internet that it services barely works on my devices, its help page never loads properly, and any attempts to resolve issues just lead to more problems. If the apartment complex you plan to move to uses this app for internet, I highly recommend you reconsider. This is not worth the utility money at all.

The “Help” and “About” features are broken (blank pages and the “Help” feature gives a weird error message), and devices do not show up. Even worse is that you are FORCED to use the app just to connect to Wi-Fi! Zero stars if I could!

Yes, the service is bad. Yes, the costumer service is bad. That’s doesn’t matter, this an app review. A review for just the app… Yes, the app is also bad. It just doesn’t allow you to login. Full stop.