Smart Assist

After the latest update, the app is not working anymore. Whenever I try to open it, app is forever loading or the UI is shifted left a quarter of the screen

It works. The Sennheiser EW-D is light years ahead of the g1-g4. With this app you can sync via Bluetooth, autoscan, adjust gain, plus some other settings. Plus the other benefits of digital. The Cons: app GUI needs a little fixing. But it works. So,I care less of design, I care that it functions.

My receivers say I need to update the firmware and I follow the instructions but it just hangs. The devices work ok, but they require constant deleting and repairing to make them work. I have to use the button on the physical units to change settings.

The original app was super simple this version require one extra step in selecting your region but other than that still works great. I wish Sennheiser would update once more for the EW-DX. Great work Sennheiser

It’s a bit clunky. No way to rearrange devices in app without “forgetting” and re-pairing. Not a HUGE deal until the app locked out #2 in a 12 mic system. Setup is a more time consuming process than indicated and FW updates take forever (have to update one at a time). Good idea but overall a FAIL in execution.

Our church upgraded some of our mics to the new Sennheiser mics that use this app for setup and operation. All worked well with the church’s iPad until the app was updated and will no longer work on our iPad with iOS 12.5. Now when we start the app it tries to open and shuts down. We have updated this older iPad to the latest iOS it will support, and have deleted the Sennheiser app, restarted the iPad and re-installed the app. Nothing we do will allow the app to work on this iPad. We do understand that this iPad is a couple years old. Being a church it is not feasible to be able to update all technology when what we have still works. Would it be possible to make an older version of the app available, or make the app backwards compatible?

A few months back the app was near perfect. But after the new updates the overall look has been changed and the app is glitchy at times. Also the app doesn’t work with the new EWDX series. Very disappointed. Hopefully sennheiser will make the proper changes soon.

I liked the old version WAY better. Please bring it back.

Crashes on start unable to interact with app

App worked when I first got the EW but now it just crash/freezes upon opening. Hopefully they can fix this soon.