Smartcharge

No luck with the customer services and it’s been 2 weeks. Seemed app has logged me out and webportal does not recognise me anymore. Can not use night tariff which is a big requirement for EV users now. Waiting for BP to come up with a solution

Glitches, won’t connect, inaccurate data, basically useless!

We had our charger now 18 months and what a game BP pulse wouldn’t listen couldn’t get the stupid app to connect in the end sent them the electric bill to pay because of faults in the app it wasn’t my fault they paid up £460.00.

If I could give the review zero stars I would. Terrible app, terrible ux, no updates in 3 years, all round rubbish. Sort it out please!

Absolutely rubbish, sorry l ever got the app never worked from day one, come on bp get a grip. Do not use!!!!!!!!.

This app is the worst can’t even log on have to reset password every time I use it now I have ev drive electric so can only charge between 12-7am can’t do a schedule as it doesn’t work so if I want my car changing have to stay up till 12 Ridiculous Would give it a 0 star but can’t

Please update the app!

From all the improvements in EVs and phone tech developer has not made 1 update what was a quite bad app anyway! The list of poor use and lack of functionality it so big I can’t be bothered!

The app is a waste of time I have set charging time it don’t work, contacted customer services to be told the 2g signal is not working nothing they can do, in this day and age how can it only have 2g when we up to 5g on the mobile networks

This is absolutely rubbish. None of the ‘smart’ functions are working Red light flashing on the unit which only works as a dumb charger. BP customer service appalling. Told me as it works on 2G and the signal in my area is not good as it’s the government fault as they are switching it off . It’s not their fault and there is nothing they can do. Should they not replace it with one that works ? Not happy.