SmartCocoon

App Refuses to connect to device despite following all the instructions and triple checking the lights and fan code. To make matters more frustrating, clicking “OK” after typing in the device code 10 different times does nothing—including providing no feedback as to why it would not accept the correct fan device code.

This app simply doesn’t work. The instructions are clear and the fan/device is nicely made but the app doesn’t do any - just won’t connect the fan to WiFi.

So it arrived today I got two of them for my family room, installed both of them and immediately was able to connect following the instructions both of them without any problem. I did one in the morning and I did one in the afternoon later. The apps not the most intuitive, but it’s better than bending over to try to make changes on something that’s in the vent. I have a temperature gun so I’ve been testing throughout the day and I feel like it’s giving me a boost of about 3° bonus in the area that I wanted to increase so I don’t have to cool or heat the rest of the main floor as much. Well, it says it works with different thermostats, and it did find mine without any problem, it doesn’t really show that it integrates with your system. What they do is they give you some instructions to let it learn your system, which is the same that all the other ones do without Wi-Fi. So the connection to the system seems to be a little bit deceptive. However, being able to go in and turn the fans on and off at will set a schedule or even let it work based on temperature to some degree is mostly what I wanted and without having to bend down and pull it out of the vent system to make changes. I know some of them have a little buttons, but I like this cause it’s completely hidden except for the cord and if I wanted to I could literally run it under the carpet so wouldn’t be seen but there in an areas that there is not a lot of traffic, so I don’t care. Again, if you’re really looking for it integrate with your system, I don’t think it really does that finding your system is saying it’s connected and then saying hast to learn your system. None of that is true. If it was truly integrated with your system, it could go on and off when your system comes on and off and you could set delays like stay the fan on for 30 minutes after your system shuts off, but because it’s not sure integration they can’t do that it rhythm which like I said it’s not really the same as connecting to your system. So I do mark that as being deceptive. So I usually don’t review these kind of things, but I feel like this is really doing what I needed to in theory. I’ll keep testing this week to see how well it helps strengthening the cooling in this area. But it looks promising. So at least for me, the app connected, right away, so maybe the software upgrade two months ago did the trick.

I messed up one thing and now I have to delete my account but it doesn’t let me delete my account so I’m stuck

App does not work with fan, won’t connect to 2.4 ghz as recommended. I deleted app, started over, powered off phone, tried it all, too bad it is too late to return the fan, such a fraud of a device and company.

Avoid avoid avoid. Zero customer service.

Please update this app so it stops glitching out every time we try to connect a fan to it!

Don’t buy. App doesn’t work this your product does not deliver what you paid for.

Saw alot of the reviews here saying the app kept crashing when trying to add the fan. I was having the same issue until I manually typed in the ID on my device when setting it up. The app’s design and user experience is pretty bad, but it does get the job done.

After 3 hours trying to set up this new floor fan, I couldn't get the app to even connect to the Wi-Fi network. I played with the 2.4 and 5 G network, but didn't get it to work. Returning the device first thing tomorrow morning