SmartDrive MX2+

I’ve had the Apple App for over 2 years, but haven’t had to use it since I installed the Speed Control Dial. My controller stopped working last night and I was left stranded. I tried to use the app on my watch but it was no longer available on my watch or my phone. When I searched the App Store, I can see the app listed but I can’t do anything with it. I can see that the app was Purchased, but it doesn’t allow me to do anything but forward the 4 screenshots provided by the manufacturer when they uploaded the app to the store. Not having a way to operate the SmartDrive is not only frustrating, it’s unacceptable. Customers pay a pretty penny for this unit, we deserve a usable app or switches that won’t leave us stranded.

What reviewer Apjret said two years ago! In the learning tool, I try to get the hang of doing the double tap in a way that it will detect but even with lots of practice, it’s hit or miss. They need to change the sensitivity. Especially given that the app turns off frequently after a short time (another bug)… it’s maybe 100 times more likely to miss a double tap, than detect one that wasn’t intentional so the sensitivity should definitely be adjusted way up!!!!!!!¡!¡i ADVICE: THE APP MUST BE INSTALLED from the App Store ON THE WATCH. At least this is the case if you got a new watch. It CANNOT be installed using the App Store on iPhone or the watch app on iPhone. THIS IS NOT DOCUMENTED ANYWHERE ON THE WEBSITE AND APPLE SUPPORT IS NOT AWARE OF THIS EITHER. IF YOU CAN’T FIX THIS, AT LEAST DOCUMENT IT.

Apparently I’ve already purchased this app however I’ve never tried to use it. And it doesn’t even allow an iPhone 12 or Apple 9 series watch to pair with this app…which are relatively new devices. Little confused at smart drive apps as they seem to be more like dumb drive and obsolete apps.

The setup was smooth . Great speed But sometimes I have to tap 4 or mor times to get it going. My biggest concern is if it doesn’t stop when I tap I hit a wall curb or people. I have hit a few walls lately . I love the AP though cause I can go faster than the manual control. And I don’t get tired . Great product with my Apple Watch Ultra 2.

Took forever to figure out how to get the app onto my watch as there isn’t a companion phone app. The directions regarding settings are really poorly written so I only figured it out by searching YouTube videos and Reddit threads. When I finally got the watch connected and the settings adjusted, now it constantly disconnects from the smartdrive while I’m in motion. I can get at best a few minutes of assisted motion before it beeps and disconnects. Would prefer to use my watch but I guess it’s back to the wired control knob.

The watch is not detecting my taps and the app support goes to error 404.

The app connects with the SmartDrive quickly after turning on and chimes to respond to taps - but it randomly fails to activate the motor even though it plays the sound to acknowledge the double tap. Sometimes I need to double tap 3.. 4… 5.. even 6 times to get the motor to start - or stop. I’ve stopped using the power assist in spaces where there is limited room to stop after multiple instances where double taps have failed to turn off the motor and I’ve been slammed into a wall (sometimes with enough speed to flip the motor under my chair). In other cases, inadvertent hand motions that were not taps have activated the motor - so often I end up turning off the SmartDrive and pushing manually to avoid. Hate the PushTracker that came with my SmartDrive - needs charging multiple times per day and I find the interface cryptic. I used to use the drive daily, but now it stays off most of the time - I much prefer the AppleWatch, so will continue to leave my SmartDrive off except when I have a long distance to go with ample room to stop….

The App Store shows that I have purchased/downloaded the SmartDrive MX2+ but it is not showing up on my Apple Watch or on the watch app on my IPhone so can’t even use the SmartDrive what a waste of money

Double tap does not always stop the smart drive. Using ultra 2 with mx2 smart drive. Please fix this. This thing is perfect for manual chair. Easy to add to your life. Don’t need wheel chair lift for car. But stopping is crucial!!

Won't even download