SmarTrip

Queues of people who are not citizens just trying to buy a transport ticket. Why is this so hard

The whole WMATA system is a nightmare to families visiting DC. Please, do better!

In order to create an account, you need to have a US phone number and US address… for a public transport app in an international city! No very smart

Good thing this is an optional app. It seems that, just like everything else WMATA-related, the development of this app suffers from incomplete requirements and lack of quality supervision. I have one very simple use case: plan a trip from one station to another station and see how much it will cost. I could not figure out how to do that. Is it even possible? I’ll never know because I deleted it. WMATA management- please yank this app from the store it makes DC look bad.

I don’t normally write app reviews but this app is so bad that after 15 minutes of trying to reset my password I gave up and created a new account. I spent another 15 minutes trying to create an account and could not do it. This is a disgrace.

Why this app even still exists is beyond me. Most other transit systems in major cities worldwide simply use ApplePay, simplifying everyone’s life and encouraging transit use with its convenience. WMATA should follow suit and do away with Smartcards altogether.

In simple terms the UI this app uses is awful. The code is written so poorly/un intuitively that everything makes you angry. Something as simple as putting in a birthday will leave you angry. Also who’s idea to make first letters of names not automatically capitalized and autofill address not work is beyond me.

Pros: seems like security is a high priority. Able to add card value from anywhere. Not user friendly. Difficult to add card value. Multiple prompts for password entry. App can’t easily handle multiple addresses - living vs billing. Development- get on. A platform with 4 minutes before your next train and try adding value without a stored credit card. As another reviewer had mentioned to just go to station kiosk and add value to your card there, it’s simpler quicker and easier.

I loaded two passes on this app and when I tried to load funds it was rejected by an error code. I was unable to load funds but every attempt I made it deducted $1 from my credit card

No metro info in trip tools. Only bus info.