Name: SolarWinds Service Desk
Author: Samanage

Описание

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.

Скрыть Показать больше...

Скриншоты

SolarWinds Service Desk Частые Вопросы

Приложение SolarWinds Service Desk бесплатное?

Да, SolarWinds Service Desk полностью бесплатное и не содержит встроенных покупок или подписок.
Является ли SolarWinds Service Desk фейковым или мошенническим?

🤔 Качество приложения SolarWinds Service Desk спорное. Некоторые пользователи довольны, в то время как другие сообщают о проблемах. Рекомендуем ознакомиться с отдельными отзывами для получения более полной картины.

Спасибо за ваш голос
Сколько стоит SolarWinds Service Desk?

Приложение SolarWinds Service Desk бесплатное.
Сколько зарабатывает SolarWinds Service Desk?

Чтобы получить оценку дохода приложения SolarWinds Service Desk и другие данные AppStore, вы можете зарегистрироваться на платформе мобильной аналитики AppTail.

Оценки пользователей

Приложение еще не оценено в Эквадор.

Просмотреть рейтинги в Соединенные Штаты

История оценок

SolarWinds Service Desk Отзывы Пользователей

Worked better before the latest IOS update

Notifications are delayed by days and hours. App works while it’s open but still seems broken compared to how good it worked before IOS17

It’s a very useful app

I appreciate the stability and ease of use of the app. Allows me to track my and my team’s work items and progress and update tasks quickly and efficiently

Works better than web app sometimes.

This app works flawlessly for me. Makes it easy to make tickets on the run and runs super smooth. Feel like it runs better than the web app at times. If you use Solarwinds as a ticketing system, this app immensely betters the experience for resolving tickets and making tickets on the move.

Problems section.

I’d like to be able to view the Problems section from the mobile app, as that’s what a large part of my job entails. Not sure why we can see just about every other section besides Problems from the app.

No customer support

No support whatsoever

Great app

Very useful, I wish however I could see the audit trail from the app.

ServiceDesk mobile app provides real-time, frontline support

The ServiceDesk mobile App is an outstanding product providing significant productivity improvements for our HELPDESK front-line services. There are only a couple things you cannot do from the app, otherwise Id give it five stars.

Search is awful

It’s Incident searching engine is gravely unreliable. Giving your results of everything BUT what you are searching for.

Add “Problems” section please

Great app, but I’d love to be able to pull up the “Problems” section from the mobile app.

Excellent application for service desk

SW service desk mobile application is really useful to respond quickly for incidents. I also love the fact that they have a QR reader for the computers/ asset management. Easy to get the computer info with one quick scan even if the computer is off. In overall, it is ideal for any IT department.

Оценки

История позиций в топах

История рейтингов пока не доступна

Позиции в категории

Приложение еще не было в топах