Solutionreach

Super helpful to have the schedule and be able to text patients from the app.

Great to have the platform available on my phone. Ive noticed many improvements lately and the focus on customer feedback is felt!

The updated version of the app is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!

The schedule portion of the app doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time. Also the huddle feature isn’t available on the app. No benefit to the app with this.

Is there a way to get the app open on IPhone/IOS with FACEID instead of typing username and password every single time ?

My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with. Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this? I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed? Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?

Workstations app is ok, but iOS app is buggy and unable to log in. Same with SR Review. Unable to get help from a real person other than SR forum. SR was good a few years ago when we 1st signed up but lately it’s really bad. We’re switching to a different service.

Very buggy. Very slow. No notifications. Doesn’t even seem to update with most recent messages. Developers seemed to just rush to make this just for the sake of being able to say “we have our own app”.

Notifications worked for about a week when they first added it to the app. Since then I get no notifications. I’ve checked all settings and reinstalled the app several times. What good is a messaging app when it doesn’t notify you of messages (at least not consistently). I would think this would be pretty basic functionality that’s critical to the app. You can mark a message as unread so if you happen to read a message that you need someone else to handle, you can’t have them see it as new (instead you have to do some weird flag color). Most annoyingly, even though I don’t get notifications for messages from this app the red notification dot is persistently on… even though there are no messages. In general it’s an ok solution overall for pt communication, there’s just so many limitations.

Just switched over to Solution Reach and I may be regretting this. I can’t log in and I’ve missed a few texts already. Not pleased. Fix it now SR