SonderMind - Mental Health

The therapist is wonderful, SonderMind itself? Terrible. If you email, don’t expect a response. If you have insurance, don’t expect them to actually use it. Horrible

I love the app, the therapist and sessions are great, I love all the tools in the app, my favorite part of all is talking to the Daily Reflections robot, it helps my mental health significantly. HOWEVER, if you swipe up or down too my co on accident it completely shuts out the chat and you CANNOT access it ever again until the next days chat session when the chat icon pops up. PLEASE make the bot accessible 24/7!! Put an option in the app to talk to the bot when you want to, or at the very least go back into your conversation when you accidentally swipe out.

Pros: - Love my therapist. - Finding a therapist for the first time, or finding a new one is very quick and easy - Insurance and billing is simple, straightforward, and mostly automated once it’s setup Cons: - Tried to use the app on my iPad for a session, and my video was upside down for both me and my therapist. Flipping the iPad didn’t help, and there were no camera orientation options in the video settings - I mostly use the app (on my phone or iPad) for messaging my therapist or scheduling. It works, but it’s constantly signing me out and requiring my username and password (even with Face ID enabled for authentication). I have to re-sign in at least once, if not twice a day. Not sure what the point of Face ID is if I have to keep typing my password. Not even my bank requires that. Luckily I prefer to use my laptop for actual sessions and the website doesn’t seem to have the same issues with video that the app does on my iPad. There are occasionally some connectivity issues with video and audio even on the website, but honestly those seem to have improved quite a lot

I downloaded this app as it was recommended to me by a friend (plot twist: got recommended the wrong app) and so far it’s been a mess. I made an account and saw I was “matched” with therapists, so I skimmed through the whopping total of 8 providers the app gave me. None of them were relevant to what I was seeking therapy for; one of them specialized in PPD and motherhood and I don’t even have kids. I tried to view other therapists, but it literally would only let me view the 8 therapists the app “matched” me with. My biggest issue though I have is that the app automatically sent my information to those therapists I was “matched” with, so now I’m getting text messages, phone calls, and in-app messages to set up appointments when I never even wanted to see these providers nor are they relevant to anything regarding what im seeking therapy for. So obviously, I got overwhelmed. I went to delete my account, it seems fairly simple and straight forward to do as the button that says “delete my account” is easy to find. But, surprise, the app won’t let you delete your account! No matter what choice I selected on why I’m deleting my account, it still stands and I just get a message saying “Thank you!” every time I try to delete my account. So yeah. Overall this has not been my cup of tea. Happy for those that are happy with this platform but if you’re new to therapy like I am this is not the best place to start. I rated the app a 2/5 because I did enjoy the app interface and accessibility of it, but everything else is a nightmare.

The customer service is great. It’s not hard at all to use the app. I’m just stupid and I messed up with my preferences on matching so I did have to call and talk to customer service and it was fine. The woman was really nice and helped me super fast

I went through two therapist. The first one was fine but she kept canceling and she said she’ll call me back to reschedule and never did. The second one was just rude. She contacted me at 8 at night pressuring to confirm for the appointment when it wasn’t time yet. When I ask her to please contact me during normal hours, not only she snapped at me, she said she’s dropping me as a client. You’re expecting someone to help you? Don’t Plus that got issues with billing and they tried to charge me instead of waiting for my insurance to come through. Do not use them. You’re better off using better health or find something in your area to help you.

So far so good. I am enjoying everything that it has to offer. Was recommended by a friend and would recommend to any other person. Thanx!

While I’m very thankful for the therapist I found through this app… I do not recommend using SonderMind. I had an appointment scheduled and I never miss my appointments. I reached out to my therapist the day before, and had to reschedule due to a work conflict.. my therapist rescheduled for me, and I was charged an $85 no show fee from SonderMind. I’m still confused as to how it is a no show fee when my chart clearly shows I rescheduled. I am now fighting with them on their no show policy which does not apply to me at all, but they are somehow trying to twist it around and make it my fault. The economy is tough right now as it is…. $85 is a lot of money for some people, myself included. Please do not use this app.

I tried this app because I saw an advertisement and was at the time looking for a counselor. I set up a session, gave my insurance information, and thought they took my insurance. Did the session and they sent me charge like I had no insurance. I spoke to an agent who pushed back my due date as far as possible. I didn’t hear from them until the bill was due saying I needed to change my billing information. When I found the billing information I clicked on one of saved card numbers and paid the balance with my card already on the profile. Immediately afterwards I deleted my account and will never use it again even if I have insurance that it takes in the future. I hope people read this review and use the information I provided and make sure that it takes their insurance before doing anything so they don’t get charged like I did.

After providing my insurance information, the app quoted me roughly $40 out-of-pocket for a session. I scheduled a one-hour introductory session with a therapist, SonderMind ended up submitting a $250 claim to my insurance. My insurance covered $120, leaving me with a bill of $130—far more than expected. This cost is just unsustainable for regular therapy sessions for most people, including myself. I recommend looking for a therapist at a local practice with fairer pricing (that can be sustained) and a more client-centered approach.