Sorbet Group

App shows no availability, but salon has availability if you call

I’m unable to book a service via the app. It never have slots available, but when I phone I’m asked to choose any time on the day of preference.

I have used the app multiple times (because trying to call the branches is sometimes difficult because of load shedding, noise in the store etc) and have been let down each time. Either my booking isn’t understood, or not honored by the store (“oh there isn’t a room for you because of a glitch between stores and the app”), so essentially the store system and the app are out of sync which seems a bit ridiculous.

1. You can’t search for a store . Trying your branch and American cities pop up 2. Try selected a preferred stylist ! This will tell you how cheap the development on this app was . It offers you “citizens” to select from 3. You can’t sign is as a guest and check out as a guest as when you’re almost ready to proceed with a booking you have to log in with an account, rather than proceeding as a guest

Cannot login, cannot reset password, cannot try make a new profile. Forget password flow asks for your mobile number but never actually sends the OTP. From someone in the software industry this is a disgrace. Sorbet is a massive brand, surely they can afford to fix this app.

This has got to be the ugliest app I have ever seen. The UI and UX is atrocious.

I’m struggling to make an appointment, it keeps on saying “unable to find the card reader” everytime when I have to book a service.

With so many good app design agencies out there these days, I am SHOCKED at how horrible this app is. First of all it’s an eyesore, with misaligned items and a generally ugly UI. Then the booking is a nightmare and creating a profile is buggy and slow. This is embarrassing for a local brand.

I’m unable to do the last step of the booking procedure. When I try to click on the ‘book appointment’ button, I get a message saying ‘unable to find card reader’.

Unusable. Can’t sign in or change my password because my verification code never arrives.