Sound and Vision

I subscribe to the physical magazine and used to be able to view digital issues, can’t anymore.

As a long time digital subscriber issues will not restore. So many problems still with digital mags.

MyTimeMedia LTD knows nothing about app support or costumer service. I subscribed to S&V a few months ago only to suddenly have all past issues removed and the app acting as if I don’t exist. Customer support blames my user ID or my IPad Pro. Same company is in charge of the Stereophile Mag and the same issue occurred there a few years ago. I should have known better. STAY AWAY FROM THIS APP DEVELOPER

This app has worked perfectly for me for quite years. Earlier this week my library was empty and could not refresh. My subscription is active. Worked with support who told me this would be fixed today and nothing happened. Great service for a very loyal reader

The problem I have with it is I didn’t buy the digital copy through Apple App Store I got mine through the web site. But my issue come to me through Apple and I’m be asked to buy the issues that I already payed for. So not happy about that, I’m working it out through the customer service with sound & Vision. When it comes to the actual reading the article in the issues I have no problem with pdf’s are clear and readable back issues for a price you could buy them that’s ok too.

I’ve been a print subscriber for many years. I plan to stick to the print version because this app is basically useless. Every couple of months I cannot download my issues. I contact support and they do something. Then I uninstall/reinstall the app, and it works for a few months. I am an app developer so I know this stuff is not rocket science. How they can put an app in the store that doesn’t have basic functionality is beyond me.

Can’t download the Feb/March issue. This is a joke.

...that I paid for through Apple.

I have been a loyal subscriber to Sound & Vision, previously Home Theater Mag as well, for a long time. I have always looked forward to a new issue when it arrived. However, that enthusiasm has been dashed as I am unable to download any new issues despite restoring multiple signs. I have contacted Zinio for resolution. Is it too much to ask for an app to work in such a basic way?

I’ve subscribed to S&V for years. In the last 6 weeks I have not been able to view any magazines. I follow the steps to restore purchases but nothing is ever restored. All I see a clear white screen! This needs to be fixed!!