SpaNET SmartLink

Very frustrating app constantly showing spa offline. This appears to be a common issue for quite some time, which has not been addressed. Please fix this issue!!!!

May 2024 edit: We’ve now been using the spa and App for 3 months since the spa was installed. My review below is still valid, I’ve never had to manually reset the system or power off/on (not even once) to reconnect it after it goes offline. It always is reconnected in 20 mins or less. Also our spa is kept at about 38/39 Celsius by managing daily through the app, downtimes, sleep times, restricted heat times, setting the temp down and then up at the appropriate times which we do voluntarily and the app helps make it easy. The reason we do it is because our new electricity provider only charges the market rate for power and it’s up to us to ensure high energy devices are off, or in a low power mode, at peak cost times. The result is that our electricity bill has gone down 40% since before the spa was installed as our other high energy devices are better timed too. Without this app we couldn’t manage it so well, so it deserves more praise than I initially gave. Feb 2024 below I got my spa delivered a week ago. They directed me to this app and I was instantly bothered by the many poor reviews and worried that my expectations were too high for what WiFi control of the spa could offer. I now feel compelled to write my own review because my experience all week has been great so I feel many of these reviews must be undeserved and putting others off unfairly. Many options for controlling timers and temps and lights and pumps etc are very programmable on the app (and easier to understand than on the spa control panel) with a good range of options and ways to understand the status of the system as you go along. I’ve been able to manage the settings well all week and am settling into my own preferred long term settings. The spa has gone offline a few times in the week but it’s always regained connectivity soon after without any manual intervention which is what you want for it to be a serious remote management option. I suspect the distance to the router causes this so I’ll bet a lot of reviews are based on routers too far from the spa to be reliable, ie they’re blaming the wrong thing. I noticed I have the V3 system which might also be a factor so if you’re getting V3 and you’re worried like I was, settle down and look forward to a decent system as long as you have a nearby router. Fixable if you don’t, just run a new additional router on a LAN cable to get the wifi closer and you’ll be fine.

Worst app I’ve ever used Makes you log in every time Makes you update for about 15 minutes every time Still won’t talk to the $400 wifi dongle that is sitting next to the wifi router Bluetooth connection is used to connect and setup initially than it takes a nose dive from there Support is- go to the website and good luck from there

I have noted that the app does not help control the temperature of the spa- does this need an update. My pool heats up to 42plus when the set temp is 32 degrees centigrade.

This app is rubbish. Forced to use it and it won’t even show the spa as online. Useless. Waste of money to have the wifi features when it doesn’t even work. Don’t bother

I can no longer access my spa remotely with the new app update. Just says it’s offline. Nothing has changed accept the app update. Very annoying

Cant connect my spa anymore. Terrible

I am trying to connect to SV device and the app is crashing immediately. It’s disappointing to get a new spa and can’t even connect

I too agree with recent review around the connectivity and performance since the app upgrade. The GUI is good but maybe the data string is not optimal for wifi connectivity causing the connection issues which was not an issue before the upgrade.

It does not work at all. The old app ‘Spa link’ only worked around 20% of the time. I decided to try the new one. After wasting a few hours on it I gave up. It would be easier to run an ethernet cable directly to the spa than trying to get it to connect through wifi. Perhaps they can offer that as an option?