spavia

LOVE that you finally added being able to filter by staff HATE that I now have to click EVERY SINGLE DAY to see of there is availability. This is worse. Take away filtering by staff if need to and add back a way to being able to see availability for more than just a day at a time. If the day I want has no availability, clicking every single day to FIND availability is infuriating! Especially if you're filtering. Just clicked on 3 weeks worth of days to see if someone was available. They're not. Would have been nice to know before wasting my time.

I love Spavia, the concept, the franchise, the services, everything except the useless app. WHY does the app require a login every single time? There is NO credit card information input so why??? Why can’t they have a facial recognition like every other app? I want to quickly book a service or check the time of my next service and I have to go through a 3 minute process just to access my Home Screen. Absolutely absurd and not user friendly.

I enjoy this app a lot. All of the treatments are easy to see and schedule at your preferred time. I like that I can schedule anytime!

I’m so happy Spavia has an app! No need to call or go to the website!

Spavia app is super easy to use! It keeps me logged in which is really nice and saves me from having to remember my login

Love using this app to book all my facials!

Really liked this app for scheduling, very simple

Every time I try to book through the app, when I click on the "Book Appointment" button I get a pop-up that says "Unknown error", making the app basically useless.

I have been using this app almost since I joined Spavia. Since this update, it does not make appointments. I will select the service and the time then get the “circling wheel of death”.

I may not get my money back, but I hope I can prevent even one person from wasting their time and money in this spa. I called prior to purchasing a Groupon and asked which option I should choose for a full, dramatic look. I based my purchase off the direction I was given over the phone. I left Spavia Sandy location in tears on Saturday. My lashes were terrible, painful, and not at all what I paid for. My complaints were blown off and met with attempts to sell me monthly memberships to visit again. When the tech told me that my Groupon came with a fill I asked instead to just fill in what she had missed, and I was told no. I told the three women at the front desk, one of which I have learned is the owner, that I would be going straight to another artist to have my lashes repaired that same day. The manager responded with, "Okay, just so you know if you go past 4 weeks it's no longer considered a fill so you would have to start fresh." I expressed that was fine and I wouldn't be back. I contacted the spa again after spending 3 hours having my extensions removed, repaired, and replaced. The owner first told me that she reviewed photos of my lashes and they looked fine, but I hadn't provided photos and I have yet to see the pictures she talks about. The owner, Dawn, accused me of adding Mascara and false eyelashes to their work when I sent her a photo of my repaired extensions. I am completely appalled at the experience I have had with this business. This location opened its doors the same day I had my lash appointment, but they won't be long if they don't fix the problems within their management.