Spiffy On-Demand Car Care

Decent app. Terrible work

I found this app from Lincoln as they are a related vendor. Was excited for what initially appeared to be a terrific concept. Boy was I wrong. After I moved my schedule around a week prior to my appointment they cancelled less than an hour prior. They then tried to schedule a service for Sunday when vendors can’t work in my community. It took three phone calls to reach a human being. They claim their chat is monitored live. It is not. Do not WASTE your time or money. I’ll be sure to inform Lincoln Motors of the type of vendors they are associating with. If you don’t have the capacity to fulfill your services do not make appointments that you cannot keep. THE WORST

I’m DONE with Spiffy, not again. I thought I had found a good reasonably priced car wash service but they had to do all these weird things and ruin it. This is my first time using them. I’m glad I started small with a simple car wash. The technician arrived one hour early and I was not ready to receive him so I had to hurry up and get him the car keys, then I went back to finish getting showered myself and in the middle of it I got a call, had to jump out of the shower, again, and I got a VM saying that if I don’t reply back in 5 minutes the technician would leave and I would be charged 25 bucks. I got dressed quickly and ran to find out that he needed the car code to move it to other location to wash it, why I asked, and the answer was to prevent lawsuits while they washed it and the products they use . Very weird because they could have washed the key in the driveway like normal people but raises the question on the chemicals they use to wash the car. Well not them. I was upset and the technician was not happy and let me know it. I let the washing be done and is the first and last time I use them. Deleting my account and app.

Cannot even add my location to get an appointment and even talking with their chat was not helpful and they couldn’t add it either

They rescheduled the appointment for MULTIPLE time and finally came on a rainy day. Then they CLAIMED they halfway cleaned my car although I feel they did almost nothing since they are still a lot of places not cleaned, including interior , exterior, tires, glass, water marks, and light scratches, none of them were taken care of. I called the customer service and they promised me for a “redo”, then they send someone but said “they will NOT redo but will finished the uncompleted work from that rainy day.” Not surprised, all those exterior water marks, light scratches, interior dirts…etc. are still there. I paid for 4 hours service (Totally Awesome Detail, which is their most expensive service) yet they spent less than 2 hours in total on my car.

Terrible. I have never seen a more incompetent business/app. Zero customer service, missed appointments. Beyond awful.

I set up a car wash service for a same day appt, and after receiving confirmation through the app via text, the tech never showed up. I also never received a call, or a response to my texts and chats when I asked for an update/status. Based on my bad experience, I would say that Spiffy seems more of a scam, than a legitimate business.

Booking through the app is completely useless, as the available appointment times are not actually appointment times. It does not show available appointment times in your area, so if you’re in a pinch, you are still out of luck. I was wanting this service to be top tier, but offering imagined, utterly meaningless ghost times, is the most useless feature of any app I have ever seen. I was directed to call the customer service number to see “actual available times.” The app is useless and I’m not sure how it has more than a 2 star rating. Clearly they have two different systems and the one they provided value to the consumer isn’t consumer facing and that’s a joke.

App crashes every time I try to log in using my Google account. I gave up trying to sign up for the service.

PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made comments like, ‘well I used my pressure washer’. He agreed to touch up and spent a half hour doing so before telling us he was done. There were still so many areas along edges and such that I just gave up and told him fine, but we still have lots of areas to finish. I took a lot of pictures for the company. After he finished touching up, I could still see an area up by the tailgate hinges that has stuff packed in. He said ‘well that’s caked on’. I expected that he would know how to clean this. He also said ‘I don’t like having an unsatisfied customer’. The last was said while he finished packing up. I could have taken my car to the local hand wash car wash and gotten it done better. I gave no tip and sent a bad review. I received a reply from the company with an email to send more details and my pictures to. It’s now been several days and no response. So their customer service is as bad as the detailing.