Spotlight by Verizon Connect

They never work and still paying for it

Be nice if they had some form of customer service

This app is way more difficult than it needs to be. Features are not good. Simply does not work.

This is the most unethical and awful GPS service with customer NO service there is! Trying to charge me $12,000 to cancel a service I have had for over 10 years.I have had 5 non functioning gps units on my account that haven’t worked for over a year at this point and still been billed like clockwork every month. That’s about the only thing this company can do right is charge your card. I’ll be canceling my 61 lines of service with Verizon wireless as well if they do t get it solved.

I assume that a company like Verizon who boast about superior cover, technology, and service would be able to deliver those things. Not only is Verizon guilty of hyperbole they continue to waist my time and that of my business, while I still keep my end of my contract agreement up and pay my bill every month. Not only is coverage spotty in my primary operating area the Verizon connect software harkens back to computer software developed back in the early 2000’s. In addition to all of these great anomalies their multi tired transfer to the next person based customer suit presents a motley team of internal employees and contractors who seem to be confused with even the most simple questions. I do not recommend Verizon as I am currently seeking better solutions for my personal and business enterprise accounts.

Waste of time and money

We have 4 of these units installed on new vehicles. GPS tracker doesn’t track have the time, do not waste your money and get this program. Absolute garbage

Really bad app can’t edit anything, customer service is trash with holds of 30+ mins and no solution just to call back in 24 or 48 hours with no solution. Need to have all my cars in-front of me to even troubleshoot anything not convenient if using for a fleet of trucks

The customer service is the worse

Greet app very helpful, easy to use. Now, in the event you have issues or problems, you’ll never get someone on the phone or email back! I’ve had 3 different account managers in a year and none of them make an effort to respond to my issues.