StarHub App

I have been a Prepaid customer for 10+ years. Great roaming globally, easy management with the Prepaid app. While I have little issue with the new plans, the new app is not usable and I keep getting stuck with the logo animation. Tried two different iPhones - no success. I am now unable to manage my account since only the app has these features. While I can login to the StarHub website successfully, there are no account management functions. Hoping this will be improved.

I have used StarHub for several years for my mobile phone needs as a frequent traveller in Singapore and South East Asia and was extremely happy with it. A couple of months this has changed tremendously to the worse as now StarHub is changing all prepaid plans to monthly (payable) plans thus increasing prices by double or triple. They say they are increasing their value for money. The website is worse than before, contacting them is nearly impossible - in short - a nightmare. StarHub, I guess you will be loosing customers left, right and centre.

I just but an eSIM and I have a message that ask me to submit my id but I cannot open the message it does not work at all I am using iPhone 13 mini

StarHub send me a reminder to terminate Disney+ service. However, this can only be done in the app, and guess what, the app does not work at all. It loads super slow then constantly displaying there is an issue with the request. Not up to the Singaporean standard we are all used to actually. Therefore 1 star for the huge disappointment.

Nothing works in this app. Constant error messages. Very poor

We’ve hit a snag I already text to starhub but still no response me from 31/12 till today 2/1/25 I wondering what they doing? Holiday first? I need login and my starhub app back but still unable login very urgently… asap

The app’s design is terrible, most tabs are just of the app bringing up a webpage popup within the app instead something that is built natively into the app. And the most common message I receive for checking any rewards / lucky draws or perks is “something went wrong” The app has been terrible for a long time but sadly there is no sign that StarHub is taking the app seriously to make a change for the better. A good indicator that I should not be spending more money in their services

Not able to book appointment from app

Unable to view anything in all. Whenever I try clicking to view my bills, it says times out and it is across all functions. Please fix your app so ppl can really use it to pay bills or look for important information

Can’t solve payment issues over app. Don’t understand why they insist on handling matters only on app when nothing works and I have to waste my lunch hour on their WhatsApp live chat. TWICE.