StonehamBank Mobile

This new app is horrible. Every time I log in I get an error message. I can’t see my account details, can’t transfer funds, nothing. It takes multiple attempts to log in before I can see my account details and do anything. I wish they’d go back to the way it was when it actually worked.

exceptional service always *****

Function is moderate. I’d like to see a new app not a. web app

Since you have changed your software, it’s hard to capture the photo of a check for mobile deposit. It was much easier before. Also, I preferred to sign in with a pin number. And I’m not happy with the changes in the online bill pay. I have many bills that I pay and find it very cumbersome.

This app is junk, mobile deposits don’t work

The sign on issues are infuriating. If you’re going to integrate with Face ID make sure it works. It doesn’t.

This app used to be great, but now I can never log into the app. I can log in to the website just fine, however, when logging into the app - when it asks which cell phone number to send the security code to, no matter which phone number I select, it does not send a security code. I called Stoneham Bank customer service and their suggestion was to call Verizon... I’m sure Verizon gives a crap about your app.

The app is great except for the Face ID not working on iPhone 12 Pro. If you could fix this it would get 5 stars. The Face ID had worked in my iPhone 11.

This app seems to update itself internally every time it loads up. Since the last update, the app no longer works on WiFi. I just get an error 0014 every time. If it turn WiFi off, it works fine. Also, every time it does load, I have to go through all of the “new features” screens every time. This app was subpar at best before, but now it’s gotten worse.

This app makes banking so convenient and efficient. I can bank from anywhere. I give this app two thumbs up!