Student Health Portal

I unfortunately cannot submit claims as whenever I insert a phone number to register a new provider, it then says that the field has been left empty.

I have 2 accounts under the same email, one for dental and the other for health. I can’t switch between the 2 when I use the app which is inconvenient for submitting claims on my phone.

The phone number section of the claims form is bugged so you can't submit a claim. You get an error message whether it's blank or filled out. Whatever intern wrote the code for this app needs to be fired.

This app is so frustrating! Half the time it doesn’t recognize that a phone number is entered in when trying to submit claims. The other half you have to manually enter the provider and it doesn’t save them for future claims. You can’t login online. It’s slow. It’s easy to follow but VERY glitchy. It took me an hour to submit two claims last time because it didn’t recognize a phone number. This app makes me want to throw my phone across a room. I’d give it a zero rating if I could.

Can’t login

You’d expect an insurance company to be able to invest in proper software and apps but you can even log into this app. It takes me to a web link to login then pops back into the app then returns to the login or register page. Fix this please.

This is one of the worst apps I have ever used. For an insurance company I would think they would be able to invest funds into creating a genuinely user friendly app for students. Horrible. Buggy. Wish I could delete it. I can’t login to it majority of the time without deleting and redownloading it.

This app has been so frustrating for me. Once you’re in your account it’s great and extremely user-friendly, but there is absolutely no option to switch between my health account and my dental account. For some reason the two aren’t merged, so I have no way to access my dental. I have tried logging out and logging back in over 10 times now to get the option that lets me switch between my accounts, but I can only ever get it sometimes. I am left without access when I really need it. All in all, there should be an option on the main page, or even in the menu that lets you switch between health and dental. Besides this issue it’s a great app! Please integrate this in the next update!

I first registered my health plan and logged in using my email. Then I registered my dental plan. Now I can’t find any way to switch back to my health plan. It seems like I’m stuck with the dental plan and should’ve used another email address for each plan. I can’t even register the health plan on another email now (obviously). The dumbest thing possible.

Man, the other app for student care was horrendous. This app is UNBELIEVABLY user friendly, giving me confidence to handle my insurance policy that I didn’t have beforehand.