Sundance Film Festival 2024

I enjoyed seeing a Sundance movie in SLC. Good people and a great buzz. Thank you. Some issues: 1. The app and website do not always execute the main tasks like telling me the theater location, selling me a ticket, and waitlisting me. a. FYI, I used an iPhone 15 Pro Max with the most recent version of iOS and of the Sundance app to see movies in person. 2. If I tap the movie in the app, then the app should give me the address with one click or tap. To most people, “Redstone Cinema 8” means nothing. Is that Park City? SLC? 3. The app needs a filter for location of in-person films. If the movie is in another city, I may not get there in time. If there is bad weather in Park City, I may not want to go there. 4. In the app, when selecting a movie, let me filter out movies that were already shown. 5. On the website, I chose the single film ticket for one person for $30. I clicked “select screening”. I chose “It’s What’s Inside” for 20 January at 9:30 pm and clicked Select Film. The website went back to the select screening page! It just could not sell me a ticket. I kept trying for hours. 6. The waitlist process has undisclosed information and is mindlessly complex. a. A helpful employee at the Gateway Megaplex cinema explained the waitlist process and saved the day, allowing me to see a Sundance movie. b. The waitlist process was so complex that the Megaplex had a printed poster to explain it. c. Update the app to put me on the waitlist with one tap, generate a QR code, and show my position in line such as #14! d. Tip: the QR code lets you put some text in the middle of a QR code. So, you can put the number “14” in the middle of a QR code. 7. After the film, Sundance emailed me a link to review the movie, but the link did not work. Fix the review link! 8. In the app, let me delete notifications. For example, to remove events that do not interest me or that already happened. 9. Forr 2025, please start now to deliver an app that honors the creative arts and respects the customer by making each function work well and testing it. Most cinemas and conferences deliver an app that works. Consider paying a company that develops conference apps.

Great app with 2024 Festival information. Can get tickets, maos, and vote.

I like this app! It’s easy to use. Really enjoy the film festival!

App has less functionality and is more difficult than prior years. Would be very nice to get more functionality around bus schedules in particular.

The app experience continues to be a struggle at Sundance. Rather than creating new apps each year, put the energy into fixing this one. Problems this year: - no linking of waitlists, which makes waitlisting a movie very problematic. The vast majority of attendees do not go alone. Without the linking of accounts, this means it’s far more likely that one or both cannot get in - it shouldn’t be so hard to find what screenings have tickets available. Display whether there are tickets in the schedule - consider using notifications to indicate tickets available if I have shows or screenings that I’ve favorited. I spend SO much time refreshing and checking to see if tix are available. Such a waste of time. - fix the performance issues during the event! Maybe the burden on the app is so high due to the poor design and inability to easily see when tix are available, but the app often is far too slow during the festival

Always buffering and even the words are blanked out while I’m typing this

I’ve been to Sundance for 15 years and not once has technology been figured out. The waitlist process went from “sometimes works” to “doesn’t work at all”…. It’s a huge step backwards

I’ve used the Sundance app in previous years to join waitlists for shows but this year the “join waitlist” functionality is not working in the app for me. I’m on an iPhone 12 and iOS 17 and the popup to confirm payment info for a waitlist opens but then disappears before I can click / confirm/ take the join waitlist action. Major bummer! Hope they fix this issue…

The Wait List function on last year’s version was incredible. It’s so disappointing that they changed it, because it doesn’t work at all for 2024.

Please god hire a real software engineer for the app next year. Multiple people in our group are unable to buy tickets or join waitlists because of glitches in the app