Sunlighten

The tablet and connectivity is absolute junk just like 90% of the reviews say. It should be so simple. I also love how the app only replies to the 5 star ratings and never address any of the concerns almost every user has. Mistake to have purchased this.

Don’t buy it

The app should just be pulled down. No use whatsoever. It’s only gotten worse in last 6 months. What was bad is just horrific.

Not sure why this company can’t figure out to make a useful app that can run the sauna remotely. The videos explaining how to “update time manually” to “fix” the issue no longer works and tells me that no thought was put into actually fixing the app but Sunlighten still likes to flaunt the “app”. Pretty useless for such an expensive piece of equipment. I hope I don’t start to have issues with the actual sauna because getting actual help is a nightmare.

Wow, this is pretty pathetic. I’m struggling with the tablet shutting off all the time as well as chromo lights just flicker red. I called for support and had to buy new lights and they sent a backup cable for the tablet with no instructions. Not to mention a $31 shipping fee for products to fix THEIR design flaws. I decided to sit in my sauna today to see if it could stay on long enough to at least get semi warm and started reading the reviews to see this is a widespread issue. Sunlighten, when you say an update is coming this summer, what year? The reviews don’t say. Is that an upgrade to the tablet, app or both? Count me in!!!! Also interesting to see developers mainly replay to the five star reviews. Is Sunlighten a viable long term business? If so, put some of your profit margins into technology. This is a little ridiculous.

I was so looking forward to owning one of these saunas and wanted to love it so badly but after struggling with it for few years now I hate it. I am absolutely totally disappointed in this purchase and wish that I had never made it in the first place. The tablet (user interface) and app are absolute garbage. And now I have begun having problems with the heating elements so even the hardware is proving unreliable in the long term. I wish there was a central website that we could list all of our problems so that future buyers could beware. i’m especially disgusted with Dave Asprey because my Sauna purchase began with his high recommendation. I have come to realize that he must be getting something for his referrals. I hope this review helps anybody considering future purchase as I wish that I had seen all of these negative reviews before I bought mine. I would like to list in detail the issues with the tablet and user interface and app and hardware, but this review is already too long and it would take me several pages to list all of the issues that I have with this Sauna.

So many apps don’t load on the tablet because it’s incompatible. And this app is idiotic. Can’t ever login, can’t ever turn on the sauna. So what’s point.

The app and tablet misses the mark by miles

Love my sauna but the technology is very antiquated. I have asked for a more updated tablet to no avail. The app always tells me my sauna is offline?! Totally defeats the purpose of the app if I have to go wake up the tablet in order to control it remotely. While customer service has been very kind, nothing has been done to better the experience. Please replace the tablets and make the app able to connect remotely. Please please please

They obviously installed the cheapest possible tablet they could find the program on the tablet, constantly restarts so you lose connectivity via the app. I have asked if there is a tablet upgrade and there is not. I am willing to pay for a higher end faster tablet to improve the experience but no such luck figuring out the scheduling app takes a PhD in computer science thank God, I’m highly technical, but that’s only when the app can stay connectedto the sauna, please hire a real tech team