Swift Collector

You need to fix the app it won’t let me collect my swift ticket. This is so annoying wasting our time and money .

Do not use this app has blocked my card!

The app is clearly poor and not user friendly, whoever designed it must be going home daily thinking that they are stealing a living. Ultimately the app should have a clear top up button. Then card number then amount you wish to top up with. Simple. Then below options for additional cards. I’ve have 2 children and don’t have a swift card myself. You should also have the clear facilities for child to have the swift app in there wallet on there phone. Finally the apps are hard to find and logically should be called the swift bus app (sounds to obvious)

It’s a gamble maybe it will work maybe it won’t. Took me many many many tries to make it work and only one of my cards was updated the other wouldn’t work! Don’t bother switching to the TfWM app it’s even worse!

Whenever I even try to scan it takes forever to load and when it does the payment doesn’t load to the card

It doesn’t work ! Useless! Can not load the bus pass on to the card ! ! ! I have bought 4 weeks bus pass for my son but it’s not showing on the card , driver doesn’t let him in the bus , I have to give him cash 😡😡😡.It’s like a big scum !!common it’s years it is not working!

Never ever works, my poor child ends up walking really far to school every time because she tries to save money. But when she wants to get the bus this app never works!!!!

How TfWM keeps their license with the poor services they offer is beyond me. This app is a frustrating nightmare! Does not work! Card payments not showing, cards not appearing. Can’t use my child’s bus pass. Absolute waste of time.

I’ve paid a few times for a weekly swift card for this app to completely shut down and not scan my purchases. What’s worse is there’s no help/live chat available, all responses can take several day. Imagine West Midlands wants to make bus travel paperless but don’t have the right technology to back it up! I’ve lost over £30 due to this app not allowing me to update my swift card, won’t use it ever again

No sure why we have to give any star at all. This is the joke of the century. My daughter 11 was denied entry by a bus 33 bus driver on a cold dark winter night because this stupid app refused to update. What the hell is wrong with West Midlands travel services. Complete trash. By the way this is my first ever review on any platform whatsoever