Symphony by WaterFurnace

Most unfriendly, non intuitive interface ever If you turn a zone off and then on it forgets the intermittent settings. If you want to see usage in $$ you have to enter the cost per kWh every time. No way to control all zones you have to set each one. This system cost an absolute fortune and if I could I’d switch to Nest any day. FYI I write software for a living and have an App in the App Store. It gets 4.9 stars. So trust me they could do a lot better.

It has worked fairly well but frequently I must access the Symphony webpage for items not accessible from the app, such as alert settings, loop temperature, return/supply temperatures, etc. I hope eventually the app is expanded.

iPhone app lacks one critical piece of info. What is the loop temp? This is the only thing missing. Seems like they would include it, since they show it on the web application.

The app so far has not been good, the information I need to be able to control doesn’t even show on app. Can’t pull information from any other option in the app. Just disappointed so far.

As others have said adjusting the temperature on the doesn’t always work. Sometimes it lowers the temp when I’m trying to increase it or vice versa. Or it doesn’t take the change at all Recently it just doesn’t seem to connect the screen is blank but I can get the energy grid to display do it must be connected. There really should be a hardwired option to avoid Wi-Fi since it only supports outdated Wi-Fi. Also getting AWL not connected to server messages lately. App should support being used over a vpn connection.

If I change the temperature set point the change is not always saved to to t-stat on the wall. It works about 1/3 of the time. I’ve gotten to where I will change it in the app, wait a few minutes then go and check the t-stat on the wall. Then manually make the change that is “saved” in the app. Very frustrating.

Half the screens don’t fit on an older iPhone SE. Haven’t you ever heard of responsive web design so things fit ALL screens? Half the metrics aren’t even shown that are available. A 4 point schedule is big enough points to make efficient use of a heat pump when you want cooler temps for sleep vs daytime. The 4 points causes the unit to run at full blast at transition points when a multipoint or continual curve based thermostat would allow gentle transitions which optimize efficiency and power consumption.

I use the app with zoning so maybe my problems are specific to that: - when I change the temperature setting or any other setting I have to keep the app open for a while or it won’t take over the change - if I want to change a thermostat from heating to auto or cooling it will only do it if I also change a temperature at the same time but it will take the heating temperature number for cooling and vice versa - vacation mode works but not if you travel in a time zone that is ahead and the date has switched so I had to manually change my time zone on my phone to home, for example I cannot choose to start the mode now if my date is December 5 while back home it’s the 4th I would hope the app could be more transparent as to what mode or schedule segment it is in right now. An permanent hold override would be nice.

For the love of God- we have been asking for key performance data including Entering/exit loop temps for years. Just include it already

I have a WF series 7, since March 2022. my graphs used to work, now does not display. Webview the graphs do work I’m on iPhone 11 Pro with iOS 16 latest rev EQUIPMENT SUMMARY Series: 7 Series Model: NVV060C111CTL0KN