Syrp

Great device. But, no external aux is a fail

I have lates ios, but can’t run the genie mini ii. How to fix it??

App crashed

Loved the Syrp Genie Mini (Pan) for help with video event coverage, however this thing from the start has always been glitchy. Firmware updates have always been a battle and now on its most recent update It’s left me stuck when I desperately need it tonight for a large event, time to start researching real professional alternatives. Tossing this product in the garbage and deleting the app. 👍

I spent an hour trying to update the firmware on my genie. I tried dozens of times on different devices before I finally got it to work. The stupid design turns their product into brick if you can’t update the firmware. I deleted , reinstalled the app countless times, tried to reset the device to factory defaults. Do not buy their products until they fix this garbage app. What a disgrace !!

I can’t even connect! It is now rendered useless! Beware the unit costs in Canada over $3000 and the app has been nothing but problems! Can’t connect, can’t install firmware updates. Useless! Please respond with an update so that the unit can connect to the phone and update with no problems.

Manfrotto what are you doing with this garbage. So disappointed I spent so much money on a product thats completely unusable. The instructions don’t even tell you which app to download and then both of the apps cant find the genie at all. The genie doesn’t power on or off (just powered on all the time) so its just a rubber piece of garbage. I wish it wasn’t. It looked like it was gonna be much better. This makes me question Manfrotto’s other products. Oh and it doesn’t come with the cable to fire the shutter!! What the…. That’s the whole point of the product. So even if it did work I wouldn’t be able to use it until i spent some more money on the cable

This app is horrible. The equipment I just purchased is useless because it requires an update and fails every time I try to update the hardware. It should not be nearly this difficult.

This app works so poorly. I’m using the genie mini, just trying to execute basic pans for video. Constant disconnects, and worse, the record button often doesn’t appear at all after resync. Using the app every day in the field, I have to say that it’s truly awful. The old beta Genie app was way more reliable, worked in portrait mode, and was just all around superior. I’ve been a Syrp loyalist for years but this pain of using this app compelled me to write this review.

The app won’t even open on iOS 14. It crashes immediately. So continues the long legacy of horrible software from Syrp and the continuation of their of making really nice hardware that are no more useful than a paper weight. Worst investment I’ve ever made. I would sell all of my gear but I would feel the guilt Syrp clearly doesn’t have about taking someone’s money.