Talkdesk Conversations

My incoming calls are not registering at all, it shows I’m available, but it will not let me actually answer the calls

My company of also around 300 employees just got Talk Desk app and phone and it’s awful. The services are a mess. It doesn’t tell us when calls are missed , no voicemails, and it doesn’t have the ability to ring from the click to dial to a cell phone when employees are all remote. Lastly you can’t get a call in when you are on the phone - even the 80s had call waiting. It’s been a month and it’s hurting our sales rep business. Our previous service was way better.

My company switched to Talkdesk and this app is terrible. You can’t even check voicemail on the app and their support team & development team never have answers for anything. Switching to this phone provider was a mistake.

Chained to my desk because I cannot sign in to this app no matter what I do. Wish it worked.

i enjoy talkdesk. i think it is very easy to use and super helpful. the only things i would change is adding the ability to see voicemails in the app, and i can’t figure out if you’re able to transfer calls to other agents through the app. that would be nice!!

Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps the app is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on the app itself so good luck doing anything within the app, the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.

This app has almost zero functionality. The sales team promised that they had a mobile and so I expected something at least comparable to Ring Central - where we could text, see voicemails, see our contacts in Salesforce, see a lengthy call history, or at least the last 10 calls, and be able to disposition calls. There hasnt been one single new feature or new functionality added since the first release of the app and yet the sales team promised frequent updates and the best phone software of any company. The sales team lied about everything and I am not exaggerating. They give away $25 amazon cards to anyone who will write a positive review in order to hide the bad reviews but look for them - they are correct. The thing I am most angry about? They forced a 3 year contract on us while promising that if we were not happy we could cancel. When they finally let us on the mobile app, we tried to cancel because the app did not let our salespeople text our customers or see voicemails or call history, Andrew they became VERY mean and threatening. It is critical that we have those two functions and it has been almost a year and not one single update. They must have the slowest developers in the world. And yes, it logs you out all of the time so you miss your calls. We were conned.

Need to sign in every time I use the app

Easy to use, great product!

I can’t believe how limited this app is. No access to voicemail Inbound calls do not have a distinct talk desk ring, just your cells default. No contact list Wishy company didn’t use this phone