Taxiapp UK: London Black Cab

It is impossible to make contact with this company. They will not be in business long as they have zero customer service. Shame as this could be a very good app. Tried to reinstate my account but they do not respond.

Doesn’t attract drivers, waited over 10mins before cancelling. No Apple Pay integration or single sign on. Takes forever to load and really poor U.I.

Tried this app once. My request was accepted but when i called the taxi driver as requested he told me he was at home and had accepted our ride by mistake. So stranded in the taxi desert called central London again. Unacceptable. Don’t use.

I rebooked the trip. Five minutes pass, no one turned up. I called the driver as well as texting and no answer. I had to cancel the trip as I’m running late and have to find the alternative. Got charge £9 for that. Never again. Stick to the competitors - Freenow, Uber, Bolt. Very unprofessional and feels like a scam.

Tried to use but repeatedly fails to load the route. Loaded route and price only 1 in 10 attempts. GETT works every time. I want to support the cabbies but this ain’t working .

Whenever I attempted to order a taxi using the app none were available! Have deleted my account and will only use the more reliable apps available.

Delighted. Finally the app works. Hit the order button and a cab was on its way in seconds. Seems like there’s soo many more drivers now. Never have trouble ordering anymore and also the pre book feature works when I needed a taxi early one morning. £3 booking fee which seems fair as the driver keeps the money on the meter. Well done black cabbies. Best in the world.

I tried using this app a few years ago with only some luck, but having really used it a few times recently I have been able to get a taxi every time. The drivers are very friendly and seem happy with the app as they do not pay any commission. I hear they get charged up to 20% on the other apps. Just a small booking fee, but again way less than what the other apps surcharge me. All London drivers should be on this app. Seems a fairer system for both customers and drivers.

Booked 2 hours in advanced. The driver cancelled five minutes after he was due to pick me up having not answered my call or text. Worse still as the app doesn’t then try to find another driver - your request is just cancelled. That’s the first and last time I’ll use this

GET MORE DRIVERS ON YOUR APP!