Tekion Automotive Retail Cloud

The Tekion ARC app promises a modern, cloud-based experience for automotive dealership operations, but it leaves much to be desired in execution. 1. User Interface (UI) Confusion: While the app aims to look sleek, the user interface is often counterintuitive. Many functions are buried behind layers of menus, making navigation cumbersome, especially for users who need quick access during a busy sales day. The lack of customization options for frequently used tools only compounds this issue. 2. Performance Issues: The app is prone to slow loading times and occasional crashes. For a platform claiming to be cutting-edge, it feels sluggish compared to its competitors. This can be particularly frustrating when managing leads or finalizing deals with customers in real time. 3. Inadequate Training and Support: Tekion provides limited onboarding resources, leaving users to figure out key features on their own. Customer support is slow to respond and often unhelpful, leaving critical issues unresolved for days. 4. Poor Integration with Other Systems: 5. Limited Offline Functionality: In dealerships where reliable internet access can be a challenge, Tekion ARC is practically unusable. The lack of robust offline features makes it impossible to manage tasks without constant connectivity. 6. Pricing vs. Value: The app is expensive, but the return on investment doesn’t justify the cost. Many of its features feel half-baked, and better alternatives exist in the market for a fraction of the price. 7. Feedback Ignored: Despite user complaints, Tekion has been slow to roll out updates addressing the most common frustrations. This lack of responsiveness suggests the company prioritizes expanding its user base over improving its product. Conclusion: The Tekion ARC app has potential but falls short in delivering a seamless, efficient experience for dealership teams. Until the company addresses these critical flaws, it’s hard to recommend it as a reliable solution. If you’d like, I can tailor this critique further to include specific examples from your experience!

I don’t like how they changed the scan sounds, the one that used to be an error sound is now the sound for a successful scan. It fails to fetch the order list after a few scans, needs some fixes

The app gets the job done, although it lacks some of the functions the desktop version has it still does what it needs to.

I don’t know why the dealership I work for switched to this crm app for sales when we used to have dealersocket as a CRM tool. Dealersocket was a much more simple CRM app with easy use. I don’t recommend this app at all. Especially the desktop version. Horrible experience so far

Too many bugs need to refresh all the time, also is a nightmare marching numbers to close tickets 😡

Absolutely horrific just like the website the app freezes constantly when trying to upload a video it fails every single time I spend more time trying to upload a video than I do working on a vehicle.

As a technician, this app does the job. It makes capturing and or loading photos and videos and files onto an RO pretty straightforward. I personally haven’t had any issues with the app itself. I really wish they would add push notifications for when new tickets get assigned or approved & added messaging capabilities . It also would be awesome if they could make the in-app popup confirmation messages either show up on the bottom of the screen or make it so that you can swipe it or tap it away. It usually gets in the way of the back button on the screen and you have to wait for it to go away on its own before being able to go to the previous screen.

They need to add a way to save your login information so we don’t have to enter it every single time you need to use the app. Lots of times when us salespeople go to the app, its for something urgent.

Would be nice if we would be able to use the app

Writing up customers is easy, and being able to present my customers with recommendations from my phone or iPad without the need to print anything out is a huge time saver especially when there are multiple customers in the waiting room. Only thing I wish the app had is the web chat feature built in but I don’t use it often enough to notice yet.