Telford Loyalty Card(mytlc)

Doesn’t matter how many times I got through the password reset, it won’t accept a password when I try to log on

Signed up thinking there might be something useful on the app like a timetable for the council run gyms / swimming facilities or something else vaguely useful but could only see a horizontally scrolling list of local businesses. Absolutely shocking. Please do some user research to find out what the residents of Telford need an app for and create something useful.

Doesn’t give option to register your tlc card so you must still have to carry your tlc card when using leisure services which is silly as this is a digital app. Very basic app.

Struggle to log in and most of the businesses we’ve tried to use don’t accept/recognise the app as they want you to have the card instead which we can’t seem to get as we’re pushed to use the app!

I have discovered lots of new businesses in Telford that I didn’t realise were here until using this app. I will now consider shopping locally more using this handy tool.

I have also tried to log in and keep getting error as saying password not recognised and error when try to re-set. After two years it’s about time this was sorted out very poor!

Despite registering multiple times the app won’t let me log in, saying that my password and/or username is wrong (it isn’t). When you try and reset your password it also gives an error message. Utter garbage!

Register, give all details to app then crashes and won’t recognise password. Total waste of time and effort. If there was a zero I’d give a zero. DO NOT DOWNLOAD.

Nice idea to go digital but they need to do it properly. A very poorly developed app in terms of user experience and clearly testing has been very limited. No wonder reviews are poor. The IT team and Telford and Wrekin need to back to the drawing board and put a decent app out rather than this hacked together rubbish.

I created an account on the app, but when I logged in, it wouldn’t accept my password. There is no point of contact to ask for advice and the reset password option still throws up the same log in error